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The Southwest Airlines Way: Using The Power Of Relationships To Achieve High Performance
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Bibliographic Detail
Publisher McGraw-Hill
Publication date May 1, 2005
Pages 319
Binding Paperback
Book category Adult Non-Fiction
ISBN-13 9780071458276
ISBN-10 0071458271
Dimensions 1 by 6 by 8.75 in.
Weight 1 lbs.
Original list price $20.00
Summaries and Reviews
Amazon.com description: Product Description:

"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."

--Gerard Arpey, CEO, American Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

  • Lead with credibility and caring
  • Invest in frontline leaders
  • Hire and train for relational competence
  • Use conflicts to build relationships
  • Make unions its partners, not its adversaries
  • Build relationships with its suppliers


Editions
Hardcover
Book cover for 9780071396837
 
from McGraw-Hill (January 1, 2003)
9780071396837 | details & prices | 300 pages | 6.25 × 9.00 × 1.25 in. | 1.45 lbs | List price $24.95
About: Management lessons from the world's most profitable airline "If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book.
Paperback
Book cover for 9780071458276
 
The price comparison is for this edition
from McGraw-Hill (May 1, 2005)
9780071458276 | details & prices | 319 pages | 6.00 × 8.75 × 1.00 in. | 1.00 lbs | List price $20.00
About: "If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry.
CD/Spoken Word
Book cover for 9781932378191
 
With Anna Fields (other contributor) | Abridged edition from Amer Media Intl - McGraw Hill audio (March 1, 2004)
9781932378191 | details & prices | 4.75 × 5.75 × 1.00 in. | 0.45 lbs | List price $28.00
About: Real-life case studies and anecdotes highlight a study of the innovative management style of the world's most profitable airline, discussing Southwest Airlines' emphasis on high-performance relationships and people-management practices.
Cassette/Spoken Word
Book cover for 9781932378184
 
With Anna Fields (other contributor) | Abridged edition from Amer Media Intl - McGraw Hill audio (May 30, 2004)
9781932378184 | details & prices | 4.25 × 7.00 × 1.25 in. | 0.30 lbs | List price $24.00
About: Real-life case studies and anecdotes highlight a study of the innovative management style of the world's most profitable airline, discussing Southwest Airlines' emphasis on high-performance relationships and people-management practices.

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