Illustrative examples, exercises, and tips help review the techniques of listening, asking questions, interpreting body language, and getting others to listen in order to develop a range of listening skills that can be used in every aspect of one's personal and professional life. Read by Madelyn Burley-Allen. Book available.

Product Description: A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work...read more (view table of contents, read Amazon.com's description)

Product Description: Improve your organizational effectiveness by learning proven ways to improve your memory.