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Ron Zemke has written 28 work(s)
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Paperback:
9781602553286, titled "¡Wow! Ventas" | Italian edition edition (Grupo Nelson, September 3, 2013), cover price $16.99 | About this edition: Ahora los vendedores profesionales pueden aprovechar la fórmula de ¡Wow!
Paperback:
9780814432044 | 3 edition (Amacom Books, May 1, 2013), cover price $18.95 | About this edition: You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow.
9780814473689 | 2 edition (Amacom Books, May 15, 2007), cover price $17.95
9780814477847 | Amacom Books, May 1, 1992, cover price $17.95 | About this edition: Outlines eight imperatives necessary for developing quality service and offers managers strategies for implementing them in their organization
Paperback:
9780814472859 | Amacom Books, June 24, 2005, cover price $16.95
Paperback:
9780793164677 | Kaplan, May 1, 2003, cover price $18.95
Paperback:
9780814407653 | Amacom Books, October 1, 2002, cover price $18.95 | About this edition: Outlines the skills and techniques of providing superior customer service.
9780814479704 | Revised edition (Amacom Books, October 1, 1997), cover price $18.95 | About this edition: Outlines the skills and techniques of providing superior customer service
9780814477779 | Amacom Books, October 1, 1991, cover price $16.95 | About this edition: Outlines the skills and techniques of providing superior customer service
Hardcover:
9780071377225 | Revised edition (McGraw-Hill, August 1, 2001), cover price $24.95 | About this edition: Service America was Dow-Jones Irwin's best selling book in history.
Hardcover:
9780814406069 | Amacom Books, October 1, 2000, cover price $25.00 | About this edition: 63% of online shopping carts are abandoned before checkout.
Paperback:
9780814470848 | Amacom Books, May 26, 2000, cover price $17.95 | About this edition: "Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted.
Hardcover:
9780814404805 | Amacom Books, October 11, 1999, cover price $27.00 | About this edition: Profiles the four distinct generations in the modern workplace and offers advice for managing effectively in an age-diverse workplace
Paperback:
9780814470305 | Amacom Books, June 1, 1999, cover price $17.95 | About this edition: Describes the characteristics of a successful salesperson, and discusses cold calls, networking, top down sales, customer needs, closing, and problem solving
Paperback:
9780814470282 | Amacom Books, January 25, 1999, cover price $39.95 | About this edition: A collection of advice from customer service experts covers such topics as customer retention, service recovery, and providing customer service on the Internet
Hardcover:
9780874254433 | Human Resource Development Pr, January 1, 1998, cover price $89.95
Paperback:
9780814479711 | Amacom Books, October 1, 1997, cover price $16.95
Paperback:
9780814478844 | Amacom Books, September 18, 1995, cover price $17.95
Paperback:
9780814479353 | Amacom Books, October 21, 1996, cover price $18.95 | About this edition: Describes the basics of managing like a coach, and presents ideas for coaching in particular situations, including training and motivating new employees
Hardcover:
9781563271502 | Productivity Pr, September 1, 1995, cover price $25.01 | About this edition: Book by Zemke, Ron
Paperback:
9781563270970 | Productivity Pr, March 1, 1996, cover price $12.95
Paperback:
9780943210506 | Human Resource Development Pr, January 1, 1996, cover price $15.95 | About this edition: Another best selling educational title from Sharon Scott.
Hardcover:
9780870946592 | Irwin Professional Pub, September 1, 1985, cover price $32.50 | About this edition: Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity
Paperback:
9780446390927, titled "Service America: Doing Business in the New Economy" | Reprint edition (Grand Central Pub, March 1, 1995), cover price $13.99 | About this edition: Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity
Paperback:
9780814478240 | Amacom Books, July 1, 1993, cover price $17.95 | About this edition: Provides advice to companies which have implemented the principles of quality customer-oriented service about techniques for maintaining and improving their original high level of service
Hardcover:
9789992705988 | Lakewoods Pubns, June 1, 1991, cover price $10.95
Paperback:
9780943210070 | Lakewoods Pubns, June 1, 1991, cover price $7.95
Paperback:
9780452264939 | Reissue edition (Plume, October 1, 1990), cover price $16.95 | About this edition: Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.
Hardcover:
9780453006477 | E P Dutton, June 1, 1990, cover price $19.95 | About this edition: Outlines how businesses can build a service ethos into their corporate culture, detailing how America's top service companies create, manage, and maintain their edge
Paperback:
9780814477304 | Revised edition (Amacom Books, April 1, 1990), cover price $19.95 | About this edition: Advises sales managers about how to promote competency, increase productivity, encourage cooperation, and deal effectively with prospective clients
Hardcover:
9780943210087 | Lakewoods Pubns, June 1, 1989, cover price $19.95
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