Accompanying CD-ROM contains ... 'several tools to help you get started and to maintain a five-star service concept.' -- p. vii.

Product Description: With greater penetration of managed care, this book addresses why liability exposure increases, where it increases, and what to do about it. "Managed Care Risk: Reducing Risk While Increasing Patient Satisfaction" reviews eight different situations in which providers can find themselves in a managed care dilemma...read more (view table of contents, read Amazon.com's description)

Product Description: It is possible to increase cost-effectiveness and lower the risk of lawsuits while improving patient care and office morale. In this revolutionary work, the authors, a seasoned primary care physician and an experienced defense attorney, detail risk management techniques and introduce the concept of co-active medicine...read more