Product Description: Every year large sums of money are wasted by the retail industry on badly managed after sales processes.  What happens if problems occur after a sale has taken place?  How are they dealt with?  What processes can be implemented to make sure that they are dealt with more cost effectively, while also improving customer service and increasing sales? Aftersales Management shows how to create much stronger customer service with very little additional cost.  It e...read more

The author of The Real Anita Hill and The Seduction of Hillary Rodham describes his disenchantment with the neo-conservative movement and offers an insider's view of the hypocrisy and treachery of the right-wing political force that abandoned its principles to sabotage the Clinton presidency. Reprint. 100,000 first printing.

Product Description: We live in a gotcha media culture that revels in exposing the foibles and hypocrisies of our politicians. But one politician manages to escape this treatment, getting the benefit of the doubt and a positive spin for nearly everything he does: John McCain...read more

Presents the thesis that the conservative news media has distorted the success of the progressive policies of Bill Clinton and provided misinformation on the failures of the conservative agenda of George W. Bush.

Product Description: Brock's thorough investigation of the evidence in the Thomas-Hill hearings concluded that there was no reason to believe Anita Hill's accusations of sexual harassment against Clarence Thomas. Brock's book--a national sensation which landed on the New York Times bestseller list--is the definitive rebuttal of Hill's charges...read more

A former right-wing journalist offers inside information on the tactics utilized by the conservative media to influence American consciousness, analyzing right-wing media theories to identify their role in such events as the disputed 2000 election and the war with Iraq. Reprint. 40,000 first printing.

Product Description: In recent years the professions have undergone radical transformation. With the advent of rapidly changing markets, more sophisticated and demanding clients, deregulation and increased competition, the generalist professional partnerships have given way to larger, more corporate forms of organization, comprising increasingly autonomous specialist business units...read more

In recent years the professions have undergone radical transformation. With the advent of rapidly changing markets, more sophisticated and demanding clients, deregulation and increased competition, the generalist professional partnerships have given way to larger, more corporate forms of organization, comprising increasingly autonomous specialist business units. This volume critically examines these changes through an examination of the archetypes which characterize accounting, health care and law practitioners. With examples drawn from Australia, Canada, the UK and the USA, Restructuring the Professional Organization will be of interest to all students of organization studies seeking to understand the issues and problems confronting the professions as they move to the new millennium. Topics covered include: * a review of the models of professional organization * drivers of change in professional organizations * internal dynamics of changes in these organizations * new organizational forms and archetypes.

A biography of the controversial first lady examines the political and social influences that have shaped her, her role in the Clinton White House, and her struggle to maintain her personal and political integrity

Product Description: This is a Ph.D. dissertation. Statistical surveillance is used to repeatedly evaluate the amount of information contained in observations which are achieved continuously. This makes it possible to quickly and safely detect changes in the way economic and financial time series evolve through time...read more