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Bibliographic Detail
Publisher
Policy Pr
Publication date
April 15, 2009
Pages
289
Binding
Hardcover
Book category
Adult Non-Fiction
ISBN-13
9781847421814
ISBN-10
1847421814
Dimensions
0.75 by 6.25 by 9.25 in.
Weight
1.30 lbs.
Published in
Great Britain
Original list price
$89.95
Other format details
university press
Summaries and Reviews
Amazon.com description: Product Description:
This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments.Drawing on empirical research, "The consumer in public services" critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public.This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.
Editions
Hardcover
The price comparison is for this edition
With Ian Greener (other contributor), Martin Powell (other contributor) |
from Policy Pr (April 15, 2009)
9781847421814 | details & prices | 289 pages | 6.25 × 9.25 × 0.75 in. | 1.30 lbs | List price $89.95
About: This book challenges existing stereotypes about the 'consumer as chooser'.
About: This book challenges existing stereotypes about the 'consumer as chooser'.
Paperback
With Ian Greener (other contributor), Martin Powell (other contributor) |
from Policy Pr (April 15, 2009)
9781847421807 | details & prices | 289 pages | 6.00 × 9.00 × 0.50 in. | 1.05 lbs | List price $41.95
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