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Employing the latest advances in Big Data and analytics, Developing Metrics provides all the tools you need to create a successful metricâand a successful metrics program. If you want to improve a process, solve a problem, or gain support for an initiative, this book will help you meet the challenge. In this, the most comprehensive, up-to-date book on creating metrics yet published, Klubeck provides a recipe book with step-by-step instructions to help you successfully design, plan, collect, analyze, and report on meaningful metrics. Best, it contains case studies and real-world scenarios that describe how business people solved problems or innovated by creating custom metrics. Youâll see their thought processes and actions in developing the metric, as well as the outcome. Â
The tools Klubeck provides were developed for real people with specific organizational problems to solveâwhere to expand an operation, how to improve customer service, how to make a process more efficient, how to reduce IT downtime, and just about any other problem you face in your daily business life. Â
This book will show you how to:
- Identify the real problem
- Create a metric to address it
- Find data to feed the metric
- Analyze and refine the metric as you proceed
- Report the metric to those who most need the information Â
About: In Developing Metrics: A Hands-on Guide and Workbook, organizational development and analytics expert Martin Klubeck helps business people tackle metrics projects with confidence.
This edition also contains Calculus and Its Applications/Brief Calculus and Its Applications: Student Solutions Manual
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