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The Wow Factory: Creating a Customer Focus Revolution in Your Business
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Book cover for 9780786303861
from Irwin Professional Pub (March 1, 1995)
9780786303861 | details & prices | 5.75 × 8.50 × 0.75 in. | 0.75 lbs | List price $22.95
About: Describes each step in developing customer focus, looks at the experiences of customers during a business transaction, and suggest ways to exceed customer expectations