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What to Say When Things Get Tough: Business Communication Strategies for Winning People over When They're Angry, Worried and Supsicious of Everything You Say
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Paperback
Book cover for 9780071806435
 
from McGraw-Hill (April 9, 2013)
9780071806435 | details & prices | 224 pages | 6.00 × 8.75 × 0.75 in. | 0.75 lbs | List price $20.00
About: BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL Leonard S.