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What to Say to Get What You Want: Strong Words for 44 Challenging Types of Bosses, Employees, Co-Workers, and Customers
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Paperback
from Basic Books (January 7, 1992)
9780201577129 | details & prices | 5.50 × 8.25 × 1.00 in. | 0.80 lbs | List price $15.95
About: Details how to attain cooperation from difficult people at work--both customers and coworkers--and offers strategies for dealing with these people