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Reinventing Your Contact Center: A Manager's Guide To Successful Multichannel CRM
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Book cover for 9780131837898
1 edition from Prentice Hall (April 28, 2006)
9780131837898 | details & prices | 245 pages | 8.00 × 9.75 × 0.25 in. | 1.05 lbs | List price $36.20
About: Emphasizing the worth of positive customer interactions, Re-Inventing Your Contact Center provides tools for building the very best multi-channel customer relationship management system.