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Raving Fans: A Revolutionary Approach to Customer Service
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CD/Spoken Word
Book cover for 9780739309537
Abridged edition from Random House (January 1, 2004)
9780739309537 | details & prices | 4.75 × 5.50 × 0.50 in. | 0.25 lbs | List price $15.00
About: Shows listeners how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving, and spending, fans.