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Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
By Joseph A. Michelli
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May 3, 2011
Book cover for 9780071773546
 
from McGraw-Hill (May 3, 2011)
9780071773546 | details & prices | 304 pages | 6.25 × 9.25 × 1.25 in. | 1.30 lbs | List price $28.00