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The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry
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Paperback
2 edition from John Wiley & Sons Inc (March 27, 2012)
9781118076675 | details & prices | 224 pages | 6.50 × 9.50 × 0.75 in. | 0.80 lbs | List price $19.95