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Instructor's Manual for The Service Management Course: Case and Readings
By Christopher W. L. Hart; W., Earl Sasser, Jr.; James L. Heskett
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TCH
Book cover for 9780029140925
 
Tch edition from Free Pr (June 1, 1990)
9780029140925 | details & prices | 632 pages | 8.50 × 11.00 × 1.25 in. | 3.20 lbs | List price $34.64