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How to Say It: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service
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Paperback
1 edition from Prentice Hall Pr (March 5, 2013)
9780735205253 | details & prices | 260 pages | 6.00 × 9.00 × 0.75 in. | 0.75 lbs | List price $18.00