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Handbook of Service Science
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Paperback
With Paul P. Maglio (other contributor), Cheryl A. Kieliszewski (other contributor) |
from Springer Verlag (July 1, 2012)
9781461425946 | details & prices | 786 pages | List price $219.00
About: As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems.
About: As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems.