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The Customer Delight Principle: Exceeding Customers' Expectations for Bottom-Line Success
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Hardcover
Book cover for 9780658010040
 
from Ntc Business Books (July 1, 2001)
9780658010040 | details & prices | 192 pages | 6.25 × 9.00 × 1.00 in. | 1.05 lbs | List price $32.95