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Crucial Conversations: Tools for Talking When Stakes Are High
By Kerry Patterson
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CD/Spoken Word
Book cover for 9781469266824
 
With Al Switzler, Ron McMillan, Laura Roppe (other contributor), Joseph Grenny | 2 abr upd edition from Brilliance Audio (August 1, 2013)
9781469266824 | details & prices | 5.00 × 5.50 × 0.50 in. | 0.20 lbs | List price $9.99
Prebinding
Book cover for 9781417664474
 
With Al Switzler, Ron McMillan, Joseph Grenny | from Turtleback Books (June 1, 2002)
9781417664474 | details & prices | 235 pages | 5.75 × 8.75 × 0.75 in. | 1.06 lbs | List price $33.05
About: Offers techniques for communicating effectively in difficult and important situations to achieve positive results.