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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
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Paperback
Book cover for 9780071446525
 
With Tom Peters (other contributor), Joseph Grenny | from McGraw-Hill (August 27, 2004)
9780071446525 | details & prices | 284 pages | 6.00 × 9.00 × 1.00 in. | 0.85 lbs | List price $16.95
About: The authors show how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior.
CD/Spoken Word
Book cover for 9781932378825
 
With Joseph Genny, Barrett Whitener (other contributor) | Unabridged edition from Amer Media Intl - McGraw Hill audio (September 30, 2005)
9781932378825 | details & prices | 5.50 × 7.75 × 1.25 in. | 0.40 lbs | List price $28.00
About: Furnishes a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle andin what order, and how to motivate people without threats.