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Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
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Hardcover
Book cover for 9780787961565
 
1 edition from Jossey-Bass Inc Pub (May 21, 2003)
9780787961565 | details & prices | 190 pages | 6.50 × 9.25 × 0.75 in. | 0.90 lbs | List price $32.95
About: Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile.
Paperback
Book cover for 9780470448212
 
from Jossey-Bass Inc Pub (September 9, 2008)
9780470448212 | details & prices | 190 pages | 6.00 × 8.75 × 0.75 in. | 0.75 lbs | List price $44.00
Miscellaneous
Book cover for 9780787970673
 
1 edition from Jossey-Bass Inc Pub (June 17, 2003)
9780787970673 | details & prices | 190 pages | List price $34.95