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Chief Customer Officer: Getting Past Lip Service to Passionate Action
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Hardcover
Book cover for 9780787980948
 
from Jossey-Bass Inc Pub (March 31, 2006)
9780787980948 | details & prices | 302 pages | 6.25 × 9.50 × 1.50 in. | 1.10 lbs | List price $27.95
About: Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle.
Miscellaneous
from Jossey-Bass Inc Pub (June 23, 2006)
9780787984946 | details & prices | 256 pages | List price $27.95