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The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
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Book cover for 9780136279020
With George Miller (other contributor) | 5th edition from Prentice Hall (November 1, 1997); titled "The Prentice Hall Reader"
Book cover for 9780749455989
from Kogan Page Ltd (February 1, 2009)
9780749455989 | details & prices | 336 pages | List price $49.95