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Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
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Hardcover
Book cover for 9780875848679
 
from Harvard Business School Pr (November 1, 2004)
9780875848679 | details & prices | 262 pages | 6.50 × 10.00 × 1.25 in. | 1.36 lbs | List price $32.95