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Tables of Contents for Information and Communication Technologies in Tourism 2000
Chapter/Section Title
Page #
Page Count
Index of Authors
xi
 
Programme Committee
xiii
 
Keynote Address
Intelligent interfaces for the tourist
1
14
Oliviero Stock
Smart Solutions to Old Problems: Challenges for Tourist Information Systems
DEEP MAP: challenging IT research in the framework of a tourist information system
15
13
R. Malaka
A. Zipf
Meta-level programming for legacy TIS integration
28
11
T. Steiner
Considering the Foundations for IT
A critical analysis of tourism information technology research
39
14
A. J. Frew
The failure of the new discipline: information technology, business process and the control of tourism operatives
53
8
M. Peacock
Information Systems Architecture
Vague queries in tourism information systems
61
10
J. Palkoska
A. Dunzendorfer
J. Kung
Integrating heterogeneous tourism information in TIScover: the MIRO-Web approach
71
10
M. Haller
B. Proll
W. Retschitzegger
A M. Tjoa
R.R. Wagner
Integration of heterogeneous information sources
81
12
M. Kaukal
H. Werthner
Changing Tourism Information Systems
Virtual tourist destinations: assessing their communication effectiveness with and through foreign intermediaries
93
11
R. Govers
M. Jansen-Verbeke
F. M. Go
Putting the tourist into tourist information
104
10
J.C. Bullock
C.A. Goble
Intelligent museum as value creator on the tourism market: towards a new business model
114
12
V. Minghetti
A. Moretti
S. Micelli
Building and Maintaining Data Warehouses
DATATUR: tourism statistics information system - the experience of Spain
126
21
J. Rubio Navarro
J. Quereda Rubio
Developing a business information data warehouse for the Australian tourism industry: a strategic response
147
10
P. Sharma
D. Carson
T. Delacy
Data management in tourism: chaotic and quixotic
157
10
J. T. O'Leary
Building Satisfaction into Information Systems Implementation
Tourist-satisfaction-based multilevel intelligent decision support system
167
11
B. Klicek
Cooperative techniques and tools to increase the quality of the software in tourist companies
178
11
S. Galvez
A. Guevara
J. L. Caro
A. Aguayo
Desktop: how culture in an international multi-locational travel organization affects the successful implementation of technology solutions - two years on
189
11
A. MacVicar
H. Main
Changing Roles: The Impacts of Information Technologies
Service dimensions of travel distribution: an Indian case study
200
9
M. Friel
A. Sombert
B. Crimes
The competitiveness of traditional tourist destinations in the information economy
209
9
M. A. Rastrollo
P. Alarcon
Industrial mapping of tourism information technologies
218
14
P. Tremblay
P. J. Sheldon
Developing Innovative Destination Information Systems
Developing rural tourism destinations: implications for, and of, information systems
232
13
G. Lyons
The Canadian Tourism Exchange: content, collaboration and commerce
245
20
R. Waksberg
B. Stevens
G. Vales
Design of Electronic Tourism Markets
Reference model of an electronic tourism market
265
10
W. Hoepken
Agents solving strategic problems in tourism
275
8
J. Withalm
K. Eibel
M. Fasching
Open network for tourism (On Tour): a concept for electronic commerce in the business processes of the tourism industry
283
10
J. Zabel
D. Bonke
P. Constanta
Prosumer: The Changing Role of the Consumer
Tourists' valuation of other tourists' contributions to travel Web sites
293
10
B. G. C. Dellaert
The interplay of holiday-related travel habits and the use of new information and communication technologies
303
11
B. Baier
A conceptual framework for evaluating the effects of a virtual tour
314
10
Y. Cho
D. R. Fesenmaier
Developing E-Commerce Strategies
Evaluating electronic channels of distribution in the hotel sector
324
12
P. O'Connor
A. J. Frew
Tomorrow's travel agency: a survey of adaptation and positioning strategies to new technologies in services
336
7
F. Bedard
The application of E-commerce to enhance the competitive advantages of hotels in Hong Kong
343
10
A. K. L. Yu
R. Law
Expanding the Value Chain
Partnership Australia's national tourism data warehouse: preliminary assessment of a destination marketing system
353
12
R. Daniele
N. Mistilis
L. Ward
Supplements in airline cabin service
365
10
J. Konig
C. Strauss
Involving the DMO's in a larger part of the value chain
375
6
M. Borge
Systems and Interface Design
A typology of tourism related websites: its theoretical background and implications
381
16
B. Pan
D. R. Fesenmaier
The diffusion and application of multimedia technologies in the tourism and hospitality industries
397
11
M. Sigala
D. Airey
P. Jones
A. Lockwood
Usability of information and reservations systems: theory vs. practice?
408
10
E. Crichton
A. J. Frew
Empowering SMTEs and Networking
Destination management systems and small accommodation establishments: the Irish experience
418
12
D. Blank
S. Sussmann
The use of Internet sites by smaller travel agencies in the Netherlands
430
8
G. J. van der Pijl
Internet as a destination marketing tool: a case study
438
12
M. Castelltort
J. I. Mora
G. Navarro
J. I. Pernas
M. J. Zapata
Benchmarking Internet-Based Systems
Efficiency measures in benchmarking decision support systems: a hotel industry application
450
10
K. W. Wober
The measurement of the marketing effectiveness of the Internet in the tourism and hospitality industry
460
13
T. H. Jung
R. Butler
Destination management systems: criteria for success - an exploratory research
473
12
D. Buhalis
A. Spada
SMTEs at the Crossroads
Mentoring small destinations into destination management towards electronic marketing
485
12
U. Martini
G. Jacucci
C. Cattani
D. Calza
Small is beautiful? ICT and tourism SMEs: a comparative European survey
497
12
G. Evans
M. Peacock
G. Richards
Capacity to change and its influence on effective IT use
509
 
U. Gretzel