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Tables of Contents for Information Technology and Tourism
Chapter/Section Title
Page #
Page Count
Information Technology and Tourism-An Introduction
1
30
New Rules of the Economy
2
4
The Information or Digital Economy
2
1
Network Economy
3
3
The Tourism Industry
6
2
The Nature of Tourism as an Information Business
8
4
Tourism Undergoes a Structural Change
12
2
Tourism Business Goes Electronic
14
10
Emerging Network Structures
24
2
Future Challenges
26
5
The Tourism Industry
31
36
Definitions and Classifications
32
1
The Importance of Travel and Tourism: Statistical Evidence
33
7
Trends in Consumer Behavior and Related Market Developments
40
2
Prosumer
41
1
Structure of the Tourism Market
42
7
Primary Suppliers
44
1
Airlines
44
1
Hotel Chains
45
1
Tour Opertors
45
1
Travel Agents
46
1
CRS/GDS
46
1
Destination Management Organization (DMO)
47
2
The Tourism Product
49
5
Market Transactions and Market Phases
54
3
Information Phase
54
1
Negotiation
55
1
Settlement
55
1
Further Phases
56
1
Transaction Phases and the Travel Process
57
1
The Specific Role of Information
57
10
The Demand Side
61
2
The Supply Side
63
4
Trends in Information Technology
67
68
From Numbers to Media
68
4
Hard-and Software Developments - A Short Overview
72
3
Networking
75
17
Network Architecture
75
1
The Internet
76
3
The World Wide Web
79
6
Issues and Propects
85
7
Information Management and Software Development Process
92
11
Object-Orientation
92
2
Data Models and Software Engineering
94
6
Programming Languages - Java as an Example
100
3
Intelligent Applications
103
19
Relevant AI Fields for Tourism
106
1
Learning and Knowledge Discovery
107
6
Problems Solving and Planning
113
3
Agents
116
6
Integration Issues
122
13
Business Strategy and IT Impact
135
50
Strategic Analysis: Concepts and Perspectives
135
16
Defining the Business - Market Segmentation
136
1
Portfolio Matrix
136
2
Structural Analysis of Industries
138
2
Resource-based View
140
3
Cooperation and Coordination
143
6
Integrative Strategic Management View
149
2
The Interrelationship of IT, Strategy and Organization
151
4
Categories of IT and Dimensions of Impact
152
1
Models of the Causal Relationship between IT and Organization
153
2
IT Impact on Business Strategy
155
30
Defining the Business Portfolio: Products and Services
155
1
Information Value for Customer Service
156
1
Products and Services Innovation/Transformation
157
1
Customization and Configuration
157
3
Customer Relation
160
1
Adjusting Functional Strategies and Processes
161
1
Integration of Processes: Reservation System, Distribution Systems and Yield Management
161
1
Effectiveness of Process: Customer Segmentation and Pricing Strategies
162
1
Efficiency of Processes: IT Enabled Operations
163
1
Control over Distributed Operations
163
1
Innovation: Distribution Organization
163
1
Enabling New Forms of Governance
164
1
Electronic Hierachies
164
1
Electronic Markets
164
3
Electronic Auctions
167
6
A Case: Lufthansa Ticket Auctions
173
1
Electronic Networks-virtual Organizations
174
1
IT Impact on Governance Decisions
175
1
The Theoretical Argument
175
1
The Proposition: From Electronic Hierarchies to Electronic Markets!
175
1
The Rebuttal: Move to the Middle!
176
2
The Synthesis: `Anything goes' and Mixed-mode Hypothesis
178
1
(Re-) Designing the Business Network
178
1
Symptoms of Change: Players-Roles-Relationships
179
1
Dis-and Reintermediation
180
2
BPR: The Success of IOS Depends on the Integration into Internal Applications
182
1
ioBPR: The Success of IOS Depends on a Redesign of the Interorganizational Processes
183
1
BNR: The Capabilities of IOS Will Change the Industry Structure
183
2
Examples of IT Applications in Travel and Tourism
185
44
CRS/GDS and Other Industry Networks
185
6
Examples of Travel Agent Systems
191
2
Electronic Destinations
193
25
Electronic Destinations - Internet Functions
195
1
Electronic Destinations - Extranet Functions
196
2
The TIS Case
198
9
Cooperation Partner: WWW. Deutschlandreise. de
207
3
The Irish System Gulliver
210
1
The Electronic Mall Bodensee as Enabler of Cooperation
211
5
Destination Systems - A Short Summary
216
2
On-line Booking Servers
218
4
The New Marketplace
222
7
Management Implications
229
64
Managing Business Networks
229
9
Extending the Scope of Managerial Action and Responsibility
230
1
The Firm
230
1
Interorganizational Relations: Networks of Partners
231
1
Industry and Market Level: Associations, Extra-corprate Infrastructures and Institutions for Inter-corporate Cooperation
232
1
Political and Regulatory Domain
233
1
Managerial Domains
234
1
Partnership for Innovation: Promise and Perils
234
1
Collaborative Strategy
235
1
Relationship Management and Organizational Integration
236
2
Perception of the Market
238
1
A Framework for the Transformation of Supply Chains and Business Networks
238
7
Step 1: Analysis of Contingencies
239
1
Step 2:Requirements Engineering
239
1
Individual Analysis
240
1
Participatory Requirements Analysis
241
1
Step 3: Identification of Possible Solutions
241
1
Building Blocks of a First Order Change: Procedural and Technical Improvements
241
2
Second Order Change: BNR Scenarios
243
1
Step 4: Process Management and Implementation
244
1
Scope of Participation during the Analysis
245
1
Emphasis on Negotiations
245
1
Planning/Forecasting Tools and Techniques
245
5
Delphi Technique
247
1
Scenario Writing
248
1
Information Economics
249
1
Managing Information and Information Systems
250
9
Information Resource and Knowledge Management
253
1
IT Management
254
1
IS Management
255
1
Strategic Information Management
256
3
Electronic Commerce: Emerging Information, Marketing and Distribution Infrastructures
259
22
Constituting Elements of EC
260
4
Technological Determinants
264
1
Learning from Failure: Obstacles to the Diffusion of EDI for SMEs in Tourism
265
4
Extended EDI Scenarios
269
3
EC Architecture and Building Blocks
272
2
Determinants of Diffusion
274
4
Impact of EC
278
1
Strategic Implications
278
3
A Framework for Web Design
281
12
Strategic Positioning
281
1
Scope
281
1
Marketing
282
1
Medium
283
1
Competitive Environment
283
1
Cooperation and Intermediation
284
1
Design Parameters
284
1
Content Matters
284
1
Graphical Design
285
1
Features
286
1
Technology
287
1
Intergation
288
1
Organizational Integration
288
1
Technical Integration
289
1
Monitoring
289
1
Customer Reaction
289
1
Cost-benefit Analysis
289
1
Competitive Analysis
290
1
Technological Development
290
3
Conclusions
293
4
Abbreviations
297
4
References
301
16
Index
317