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Tables of Contents for Managing Your Organization's Records
Chapter/Section Title
Page #
Page Count
Series Editor's preface
vi
Acknowledgments
viii
Introduction
ix
Part 1 Records and records management
1
18
What are records? And why manage them?
3
16
What are records?
3
5
Why do records need to be managed?
8
2
What is records management?
10
4
What are the benefits of managing records?
14
5
Part 2 Managing records
19
116
Well...it's only filing, isn't it?
21
24
Designing filing systems that really work
Critical success factors
22
1
File classification schemes
23
7
Physical arrangement
30
5
File titles
35
1
Finding aids
36
1
Monitoring the use and retention of files
37
1
Tracking the physical movement of hard copy files
38
1
Procedures
38
5
User training
43
1
Review
43
2
How long is a piece of string?
45
13
Keeping records for as long as you need them - and no longer
How long should records be kept?
46
7
Who should decide how long records should be kept?
53
1
Documenting the decisions
54
3
Implementing the policy
57
1
Sorry, there wasn't time to switch off the light!
58
10
Protecting vital records
Identifying vital records
59
4
Protecting vital records
63
3
Keeping it going
66
1
And finally
67
1
Survival tactics
68
9
Storage and retrieval
Protecting records
68
3
Preventing unauthorized access to records
71
3
Retrieval
74
3
Essential, everywhere, Expensive!
77
18
Managing active records
So where exactly should active records be stored?
78
3
Selecting storage equipment
81
8
Selecting filing supplies
89
2
Controlling active records
91
4
Undervalued, under-resourced --- under the building?
95
13
Managing inactive records
So where exactly should inactive records be stored?
96
2
Selecting storage facilities
98
7
Controlling inactive records
105
3
It's just a load of rubbish!
108
8
Destroying records when you no longer need them
Choosing a destruction method
110
1
Destruction methods
111
3
Controlling records which are due for destruction
114
1
DIY or buy?
115
1
It's not a record - is it?
116
4
Managing e-mail
Are e-mail messages records?
116
1
If e-mail messages are records, what should you do with them?
116
1
What are the options?
117
1
A final word of caution
118
2
Will the last person to leave please switch off the ligh!
120
15
Managing records through organizational upheaval
Relocation
120
6
Internal restructuring
126
3
Mergers
129
2
Closure
131
4
Part 3 Managing your organization's records
135
33
What have you got to work with?
137
11
Finding out about your organization and its records
What you need to know
137
2
Finding out
139
9
Now what?
148
7
Deciding what to do
First things first!
155
4
Developing the framework of policies and procedures
Policies
155
1
Procedures
156
1
Training
156
3
Everyone's a customer
159
9
Providing records management services
Raising the profile
159
1
Providing advice
160
1
Providing services
160
2
The range of services
162
6
Appendix 1 Getting help - a list of useful addresses
168
4
Appendix 2 Case study: the importance of records management
172
3
Further reading
175
4
Index
179