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Tables of Contents for Rosabeth Moss Kanter on the Frontiers of Management
Chapter/Section Title
Page #
Page Count
PREFACE Notes from the Frontier
xi
PART I Introduction
1 The Imagination to Innovate, the Professionalism to Perform, and the Openness to Collaborate: Leading the Change-Adept Organization
3
58
PART II Twenty-First Century Management: Business Strategy and the Tasks of Managers
Overview 27
2 How to Compete 29
3 Think Like the Customer: The Global Business Logic 34
4 The New Managerial Work 39
5 Six Certainties for CEOs 56
6 The Best of Both Worlds
61
4
PART III Leading Change: Innovation and Transformation
Overview
65
4
7 Change: Where to Begin
69
5
8 Championing Change: An Interview with Bell Atlantic's CEO Raymond Smith
74
17
9 The Manager as Innovator
91
25
10 Thinking Across Boundaries
116
6
11 Even Closer to the Customer
122
6
12 Follow-Up and Follow-Through
128
3
PART IV Managing People: Motivating, Empowering, Rewarding
Overview
131
4
13 Power Failure in Management Circuits
135
23
14 Discipline!
158
5
15 A Walk on the Soft Side
163
5
16 The Attack on Pay
168
17
17 Service Quality: You Get What You Pay For
185
5
18 A New Human Resources Agenda
190
5
PART V Crossing Boundaries: Business and Its Partners
Overview
195
4
19 Transcending Business Boundaries: How 12,000 World Managers View Change
199
25
20 Collaborative Advantage: The Art of Alliances
224
23
21 Competing on Politics
247
5
22 Thriving Locally in the Global Economy
252
19
PART VI Values and Purpose: The Meaning Behind Management
Overview
271
2
23 Values and Economics
273
3
24 Money Is the Root ...
276
4
25 The Long View
280
7
Acknowledgments
287
2
Index
289
16
About the Author
305