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Tables of Contents for When the Little Things Count...and They Always Count
Chapter/Section Title
Page #
Page Count
Introduction
Building Work Relationships That Work
9
22
Graceful Greetings and Introductions
10
1
Shaking Hands Correctly
11
2
Learn the Art of Small Talk
13
2
How to Listen to Others
15
2
Maintaining Relationships with your Co-workers
17
2
Office Romance Restrictions
19
1
Networking Tips for Career Survival
20
4
Additional Guidelines for Business Cards
24
1
Seven Networking Types You Don't Want to Become
25
1
Gift-Giving Guidelines
26
3
Holiday Cards That Get You Noticed
29
2
Office Skills for the New Millennium
31
16
Meeting Manners That Manner
32
3
Home Office/Telecommuting Success
35
2
Polished Presentation Skills
37
6
Gender Etiquette Essentials
43
4
Your Professional Presence
47
16
Secrets of Professional Dress and Grooming
48
4
Dress and Grooming Guidelines Just for Men
52
1
Dress and Grooming Guidelines Just for Women
52
1
Business Casual Concerns
53
2
Body Language Basics
55
2
The Top Ten Most Distracting Behaviors Every Professional Should Avoid
57
1
Sounding As Good As You Look
58
3
Diction Dilemmas
61
2
Increasing Your Employability Quotient
63
24
Become the CEO of You
64
7
Handling Criticism
71
1
How to Ask for a Raise
72
2
Time Management Musts
74
2
Take Care of Yourself
76
1
The Etiquette of Team Work
77
1
Develop Your Leadership Skills
78
4
Suggestions for Resumes and Cover Letters
82
2
Must-Have Interviewing Skills
84
3
Successful Socializing
87
14
Blunder-Free Business Dining
89
3
Ordering in for a Working Lunch
92
1
Eating in the Cafeteria
93
1
Buffet Dining Guidelines
93
1
The Etiquette of Dining Solo
94
1
Six Frequently Asked Questions About Business Dining
95
1
Liquor Guidelines
96
2
Office Party Perfection
98
3
Handling Technology Professionally
101
16
E-mail Etiquette for Everyone
102
4
Salutations and Closings
106
1
Telephone Etiquette
107
2
Smart Cellular Telephone Use
109
1
Voice Mail Essentials
110
3
Videoconferencing
113
1
Miscellaneous Techno-Etiquette
114
3
Business Writing Basics
117
14
Before You Write
119
2
Once You Begin Writing
121
4
Guidelines For Selecting Successful Salutations
125
2
Choose The Right Closing
127
1
Making Sure Your Business Writing Has the Right Look
128
1
Guideline for Thank You Notes
129
1
Business Writing FAQs
130
1
Handling Sticky Situations
131
14
What Type of Confronter Are You?
132
6
Learn How Not to Create Conflict
138
1
Giving Feedback and Criticism to Others
138
2
Giving Embarassing News to Others
140
1
Giving Difficult News to Others
141
1
Quitting Your Job
142
3
Global Business Issues
145
25
When You're the Visitor
146
4
Plan for Differences in International Presentations
150
1
Dress for International Success
151
1
When You're the Host
152
2
Making Conversation the International Way
154
2
Dining Differences
156
2
International Writing Differences
158
2
International Gift-Giving Guidelines
160
3
A Final Note
163
7
Acknowledgments
170
3
About the Authors
173