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Tables of Contents for Human-Centered E-Business
Chapter/Section Title
Page #
Page Count
Preface
xv
Acknowledgements
xix
Why Human-Centered e-Business?
1
12
Introduction
1
1
e-Business and e-Commerce
2
2
Converging Trends Towards Human-Centeredness
4
1
Technology-Centeredness vs Human-Centeredness
5
3
Human-Centered Approach
8
2
Organization Levels and e-Business
10
1
Summary
10
3
References
12
1
e-Business Concepts and Technologies
13
52
Introduction
13
1
e-Business Systems
13
2
E-Commerce and Enterprise Communication and Collaboration Systems
13
1
Decision Support Systems
14
1
CRM and ERP Systems
14
1
Knowledge Management Systems
15
1
Multimedia Systems
15
1
e-Business Strategies
15
2
Channel Enhancement
15
1
Value-Chain Integration
16
1
Industry Transformation
16
1
Convergence
16
1
e-Business Models
17
5
Direct to Customer
17
1
Content Provider
18
1
Full Service Provider
18
1
Intermediary
19
1
Shared Infrastructure
19
1
Value-Net Integrator
19
1
Virtual Community
20
1
Whole of Enterprise
20
2
Internet and Web Technologies
22
7
Internet, Intranet and Extranet
22
1
The eXtensible Markup Language
23
4
XML Namespaces
27
2
XML-based Agent Systems Development
29
1
Intelligent Technologies
29
26
Expert Systems
29
1
Symbolic Knowledge Representation
30
3
Rule Based Architecture
33
1
Rule and Frame (Object) Based Architecture
34
1
Model Based Architecture
34
1
Blackboard Architecture
35
1
Some Limitations of Expert System Architectures
36
1
Case Based Reasoning Systems
36
1
Artificial Neural Networks
37
1
Perceptron
38
2
Multilayer Perceptrons
40
3
Radial Basis Function Net
43
1
Kohonen Networks
44
2
Fuzzy Systems
46
1
Fuzzy Sets
47
1
Fuzzification of Inputs
47
1
Fuzzy Inferencing and Rule Evaluation
48
1
Defuzzification of Outputs
49
2
Genetic Algorithms
51
1
Genetic Algorithms and Biology
51
1
Reproduction
52
1
Crossover
53
1
Mutation
53
1
The Stopping Criterion
54
1
Premature Convergence
54
1
Intelligent Fusion, Transformation and Combination
55
1
Software Engineering Technologies
55
4
Object-Oriented Software Engineering
56
1
Inheritance and Composability
56
1
Encapsulation
57
1
Message Passing
57
1
Polymorphism
57
1
Agents and Agent Architectures
57
2
Multimedia
59
1
Summary
60
5
References
61
4
Converging Trends Towards Human-Centeredness and Enabling Theories
65
38
Introduction
65
1
Pragmatic Considerations for Human-Centered System Development
65
13
E-Business and Human-Centeredness
66
2
Intelligent Systems and Human-Centeredness
68
4
Software Engineering and Human-Centeredness
72
2
Multimedia Databases and Human-Centeredness
74
2
Data Mining and Human-Centeredness
76
1
Enterprise Modeling and Human-Centeredness
76
2
Human-Computer Interaction and Human-Centeredness
78
1
Enabling Theories for Human-Centered Systems
78
15
Semiotic Theory -- Language of Signs
79
3
Rhematic Knowledge
82
1
Dicent Knowledge
83
1
Argumentative Knowledge
83
1
Cognitive Science Theories
84
1
Traditional Approach
84
1
Radical Approach
85
1
Situated Cognition
86
2
Distributed Cognition
88
1
Activity Theory
89
3
Workplace Theory
92
1
Discussion
93
2
Summary
95
8
References
95
8
Human-Centered e-Business System Development Framework
103
20
Introduction
103
1
Overview
103
1
External and Internal Planes of Human-Centered Framework
104
3
Components of the Human-Centered e-Business System Development Framework
107
1
Activity-Centered e-Business Analysis Component
108
8
Problem Definition and Scope
109
2
Performance Analysis of System Components
111
1
Context Analysis of System Components
112
1
Work Activity Context
112
1
Direct Stakeholder Context (Participants and Customers)
112
1
Product Context
113
1
Data Context
113
1
Tool Context
114
1
Alternative System Goals and Tasks
114
1
Human-Task-Tool Diagram
114
1
Task Product Transition Network
115
1
e-Business Strategy and Model
115
1
e-Business Infrastructure Analysis
116
1
Problem Solving Ontology Component
116
4
Strengths and Weaknesses of Existing Problem Solving Ontologies
116
4
Summary
120
3
References
121
2
Human-Centered Virtual Machine
123
40
Introduction
123
1
Problem Solving Ontology Component
123
18
Definition of Terms Used
125
2
Problem Solving Adapters
127
1
Preprocessing Phase Adapter:
127
2
Decomposition Phase Adapter
129
3
Control Phase Adapter
132
4
Decision Phase Adapter
136
4
Postprocessing Phase Adapter
140
1
Human-Centered Criteria and Problem Solving Ontology
141
1
Transformation Agent Component
142
4
Multimedia Interpretation Component
146
5
Data Content Analysis
147
1
Media, Media Expression and Ornamentation Selection
148
3
Media Presentation Design and Coordination
151
1
Application of Multimedia Interpretation Component in Medical Diagnosis
151
7
Patient Symptom Content Analysis
153
2
Media, Media Expression and Ornamentation Selection
155
2
Multimedia Agents
157
1
Emergent Characteristics of HCVM
158
3
Architectural Characteristics
159
1
Human-Centeredness
159
1
Task Orientation vs Technology Orientation:
159
1
Flexibility:
159
1
Versatility:
159
1
Forms of Knowledge:
160
1
Learning and Adaptation:
160
1
Distributed Problem Solving and Communication - Collaboration and Competition:
160
1
Component Based Software Design:
160
1
Management Characteristics
160
1
Cost, Development Time and Reuse:
160
1
Scalability and Maintainability:
161
1
Intelligibility:
161
1
Domain Characteristics
161
1
Summary
161
2
References
162
1
e-Sales Recruitment
163
30
Introduction
163
1
Human Resource Management e-Business Systems
163
1
Information Technology and Recruitment
164
1
Activity Centered e-Business Analysis of Sales Recruitment Activity
165
12
Problem Definition and Scope of Sales Recruitment Activity
165
3
Performance Analysis of Sales Recruitment Activity
168
1
Context Analysis of the Sales Recruitment Activity
169
3
Alternative e-Business System - Goals and Tasks
172
2
Human-Task-Tool Diagram
174
2
Task Product Transition Network
176
1
e-Business Strategy, e-Business Model and IT Infrastructure
176
1
Human-Centered Activity Model
177
5
Mapping Decomposition Adapter to SRA Tasks
178
1
Mapping Control Phase and Decision Phase Adapter to SRA Tasks
179
3
Implementation and Results
182
8
ES Model of Behavior Categorization
183
3
Predictive Model of Behavior Categorization
186
1
Behavior Profiling and Benchmarking
187
3
Summary
190
3
References
190
3
Customer Relationship Management and e-Banking
193
26
Introduction
193
1
Traditional Data Mining and Knowledge Discovery Process
194
1
Data Mining Algorithms
195
2
Data Mining and the Internet
197
4
Internet Content Mining
198
1
Database-Based Approach
198
1
Agent-Based Approach
199
1
Internet Usage Mining
200
1
User Pattern Discovery
200
1
User Pattern Analysis
200
1
Multi-layered . Component-based Multi-Agent Distributed Data Mining Architecture
201
1
Application in e-Banking
202
8
CRM Model of e-Banking Manager
203
1
Decomposition Phase
203
1
Control Phase
204
2
Decision Phase
206
1
Agent Design and Implementation
207
3
Data Mining Implementation Results
210
4
Transaction Frequency
211
1
Product Similarity
212
2
Customer Association
214
1
Parallel Computing Performance
214
1
Summary
214
5
References
215
4
HCVM Based Context-Dependent Data Organization for e-Commerce
219
26
Introduction
219
2
Context-dependent Data Management
221
4
Context Representation in E-Commerce Transactions
222
1
Human-Centered Context Modeling
222
3
Context Modeling in XML
225
7
Using the Simple Object Access Protocol (SOAP) for Context Initialization
229
2
Context-Aware User Interface Based on HCVM
231
1
Flexible Access to Context Information
232
7
Fuzzy Closure Computation
236
2
Query Execution
238
1
Sample Interaction
239
2
Summary
241
4
References
241
4
Human-Centered Knowledge Management
245
16
Introduction
245
1
HCVM approach to Knowledge Sharing and Decision Support in Knowledge Management Systems:
246
2
Resource Description Format (RDF) for Knowledge Representation
248
1
The Regional Innovation Leadership (RIL) Cycle
249
1
Knowledge Hub for RIL
249
2
Knowledge Hub's Actors
250
1
Cluster of Services
251
1
HCVM and Technological Architecture of the Knowledge Hub
251
1
Knowledge Hub's Content Management System
252
5
Spider and Validator Agents
253
1
Indexing Agent
253
4
Decision Support and Navigation Agents
257
1
Summary
258
3
References
259
2
Hypermedia Information Systems
261
26
Introduction
261
1
Background
262
1
Character of Multimedia Data
263
1
Hypermedia Data Modeling
264
1
Content-Based Retrieval Indexing
265
13
Intelligent Browsing
265
3
Image and Semcon Matching
268
3
Generic Image Model
271
1
Shape Matching
272
1
Color Matching
273
5
Bridging the Semantic Gap
278
3
Relevance Feedback and Latent Semmantic Indexing
278
2
User Semantics and HCVM
280
1
Commercial Systems for Hypermedia Information Systems
281
1
Summary
282
5
References
282
5
Human-Centered Intelligent Web Based Missing Person Clothing Identification System
287
22
Introduction
287
1
Relevance Feedback
287
3
Vector Space Model
288
2
Evaluating Relevance Feedback
290
1
Genetic Algorithms and Other Search Techniques
290
1
Design Components of Clothing Identification System
291
10
Shirt Component
291
1
Draw Shirt
291
4
Display All Shirt
295
1
User Details and Relevance Feedback
296
1
Show Filenames
296
1
GA Component
296
1
Initial Population
296
1
Reproduction
297
1
Crossover
298
1
Mutation
299
1
Interactive Component
299
2
Implementation and Results
301
5
Programming Languages Used
301
1
Data Structures
302
1
Relevance Feedback
303
1
Converting Population to Images
304
1
Starting the Process
305
1
Continuing the Process
305
1
Go `Back One Step' in the Search Process
305
1
User Feedback and Show Filenames
306
1
Relevance Feedback Results
306
1
Summary
306
3
References
308
1
Index
309