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Tables of Contents for Patient Account Manager's 2002 Sourcebook
Chapter/Section Title
Page #
Page Count
Editorial Board
ix
Foreword
xi
PART I-EMPLOYEE RELATIONS AND TIME MANAGEMENT
1
152
Hiring
3
44
The Dos and Don'ts of Hiring
3
7
Job Descriptions Provide Guidance
10
11
Appendix 1-A: Sample Job Descriptions
21
26
Training
47
12
Guidelines and Techniques That Work
47
6
Explore Your Training Options
53
6
Retention: Keeping Good Employees
59
32
Managing Change in the Midst of Change
59
3
Helping Staff Cope with Change
62
4
Managing Employees during a System Conversion
66
6
Ways To Make a Merger Easier
72
5
Motivation/Incentive Plans
77
4
Questions That Provoke Productive Ideas
81
10
Handling Any Employee Conflicts That Come Your Way
91
38
Conflict and Confrontation
91
7
Dealing with Employee Behavior
98
21
Handling Complaints and Grievances
119
10
Time Management
129
24
How To Keep Work Flowing Smoothly
129
20
Getting the Most from Meetings
149
4
PART II--SELF-IMPROVEMENT FOR PATIENT ACCOUNT MANAGERS
153
20
Leadership and Career Advancement
155
18
What It Takes To Be a Good Leader
155
1
Improving Your Image
156
3
Career Maintenance and Advancement
159
14
PART III--STATISTICS AND REGULATIONS
173
182
Business Office Personnel Statistics
175
10
Personnel Information
175
1
Average Midpoint Salary by Position (1996-2000)
175
1
Average Midpoint Salary by Position by Community Population
176
1
Average 2000 Salary by Bed Size
177
1
Who Works in the Business Office? (1999 and 2000)
178
1
Who Works in the Business Office? by Community Population
178
1
Average Years of Experience (1998-2000)
179
1
Average Years of Experience by Community Population
179
1
Business Office Employees Offered a Cash Incentive Program
180
1
Business Office Employees with Goals and Performance Targets
180
2
Full-Time Equivalent Analysis
182
3
Patient Accounting Formulas and Statistics
185
26
Gross Days Revenue Outstanding
186
2
Net Days Revenue Outstanding
188
1
Value of Monitoring GDRO and NDRO
189
1
Aging Analysis
190
1
The Aged Trial Balance
190
6
Uncollectibles
196
1
Bad Debt
197
1
Cash Receipts to Net Revenue
198
2
Cost To Collect
200
1
Open Accounts
200
2
A/R Turnover Rate
202
1
Average Account Balance
202
1
Claims Accuracy Report
203
1
Rebill Report
203
3
Secondary Billing Backlog
206
1
A/R Opportunity Savings Analysis
206
1
Microreports
207
1
Strategies for Improving the Aging of Receivables
207
2
Benchmarking Statistics
209
2
Government Regulations
211
68
The 72-Hour Law
211
10
Ambulatory Patient Classifications: An Overview of the Outpatient Prospective Payment System
221
5
Better Coding Can Offset Hospital Losses from APCs
226
2
APCs and the Front End
228
2
Steps To Take in the Chargemaster Review Process
230
3
APCs Could Result in More Work for Collectors
233
1
Fair Debt Collection Practices Act
234
3
Prompt Payment Legislation
237
5
Summary of State Laws
242
3
Prompt Pay Statutes and Regulations
245
5
Confidentiality of Patient Financial Records
250
3
Health Insurance Portability and Accountability Act of 1996
253
9
How HIPAA Standards Affect Providers
262
8
Revenue Cycle Managers Must React
270
4
Americans with Disabilities Act
274
2
Are Your Poverty Guidelines Up-to-Date?
276
3
Payer Tips
279
54
Managed Care and Commercial Payer Tips
279
14
Uncovering Silent PPOs: A Provider's Guide
293
3
Medicaid Payer Tips
296
3
Medicare Payer Tips
299
7
Self-Pay Collection Tips
306
15
Tricare Collection Tips
321
2
Workers' Compensation Billing Tips
323
10
Implementing a Compliance Program in Your Business Office
333
22
Start a Compliance Program That Works
333
5
Effective Compliance Plans and the Cash Cycle
338
5
Understanding the Lab Unbundling Project
343
5
Compliance Officer-Job Description
348
2
Sample Job Duties for Hospital Compliance Manager
350
1
Resources for Hospital Compliance Managers
351
4
PART IV--PATIENT ACCOUNT MANAGER'S GUIDE TO RESOURCES
355
144
Outsourcing Vendors
357
18
Billing and Collections
357
8
Receivables Management
365
5
Reengineering Outsourcing Consultants
370
1
Other Outsourcing Vendors
370
5
Software
375
18
Advantages to Electronic Billing
375
1
Financial Software Vendors
376
9
Managed Care Software
385
8
Trade Associations
393
4
Government Resources
397
44
Map of Medicare Regions
397
1
State Medicare Part A and Part B Intermediaries and Carriers
398
6
Growth in Health Care Financing Administration Programs and Health Expenditures
404
2
State Medicaid Officials
406
7
State Workers' Compensation Officials
413
10
State Insurance Departments
423
8
Tricare-Champus Claims Offices
431
6
Indian Health Services
437
3
Indian Health Service Area Offices
440
1
Internet Resources
441
6
Government Links
441
1
Associations for Health Care Financial Professionals
442
2
Other Sites of Interest
444
3
Glossary of Health Care Terms
447
48
Alternate Sources for Payment of Patient Bills
495
4
Associations/Foundations
495
2
State and Federal Funding
497
2
Appendix A--The Federal Fair Debt Collection Practices Act
499
14
Appendix B--Sample Collection Letters
513
36
Index
549
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