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Tables of Contents for Patient Account Manager's 2000 Sourcebook
Chapter/Section Title
Page #
Page Count
Editorial Board
vii
Foreword
ix
PART I---EMPLOYEE RELATIONS AND TIME MANGEMENT
1
142
Hiring
3
36
The Dos and Don'ts of Hiring
3
7
Job Descriptions Provide Guidance
10
11
Appendix 1-A: Sample Job Descriptions
21
18
Training
39
12
Guidelines and Techniques That Work
39
6
Explore Your Training Options
45
6
Retention: Keeping Good Employees
51
32
Managing Change in the Midst of Change
51
3
Helping Staff Cope with Change
54
4
Managing Employees during a System Conversion
58
6
Ways To Make a Merger Easier
64
5
Motivation/Incentive Plans
69
4
Questions That Provoke Productive Ideas
73
10
Handling Any Employee Conflicts That Come Your Way
83
38
Conflict and Confrontation
83
7
Dealing with Employee Behavior
90
21
Handling Complaints and Grievances
111
10
Time Management
121
22
How To Keep Work Flowing Smoothly
121
19
Getting the Most from Meetings
140
3
PART II---SELF-IMPROVEMENT FOR PATIENT ACCOUNT MANAGERS
143
20
Leadership and Career Advancement
145
18
What It Takes To Be a Good Leader
145
1
Improving Your Image
146
3
Career Maintenance and Advancement
149
14
PART III---STATISTICS AND REGULATIONS
163
138
Business Office Personnel Statistics
165
8
Average Midpoint Salary by Position (1997-1998)
165
1
Average Midpoint Salary by Position (1994-1998)
165
1
Average 1998 Salary by Hospital Bed Size
166
1
FTE Admitting Clerk Positions Increase
166
1
Who Works in the Business Office (1997 and 1998)?
167
1
Average Years of Experience by Bed Size (1997 and 1998)
167
1
Performance and Perquisites in the Business Office
168
1
Business Office Employees Offered a Cash Incentive Program
168
1
Business Office Employees with Goals and Performance Targets
169
1
Full-Time Equivalent Analysis
169
4
Patient Accounting Formulas and Statistics
173
26
Gross Days Revenue Outstanding
174
2
Net Days Revenue Outstanding
176
1
Value of Monitoring GDRO and NDRO
177
1
Aging Analysis
178
1
The Aged Trial Balance
178
6
Uncollectibles
184
1
Bad Debt
185
1
Cash Receipts to Net Revenue
186
2
Cost To Collect
188
1
Open Accounts
188
2
A/R Turnover Rate
190
1
Average Account Balance
190
1
Claims Accuracy Report
191
1
Rebill Report
191
3
Secondary Billing Backlog
194
1
A/R Opportunity Savings Analysis
194
1
Microreports
195
1
Strategies for Improving the Aging of Receivables
195
2
Benchmarking Statistics
197
2
Government Regulations
199
36
The 72-Hour Rule
199
10
Preparing and Implementing APCs Requires Teamwork
209
2
Understanding Cost Accounting for APCs
211
2
APCs and Cost Management
213
1
Summary Comments
214
1
Cost Classes
214
1
Reviewing the Chargemaster is an Essential Step to Preparing for APCs
214
1
How to Proceed
215
4
Fair Debt Collection Practices Act
219
3
Confidentiality of Patient Financial Records
222
3
Health Insurance Portability and Accountability Act of 1996
225
5
Americans With Disabilities Act
230
2
Are Your Poverty Guidelines Up to Date?
232
3
Payer Tips
235
44
Managed Care and Commercial Payer Tips
235
12
Medicaid Payer Tips
247
3
Medicare Payer Tips
250
7
Self-Pay Collection Tips
257
10
Tricare Collection Tips
267
2
Workers' Compensation Billing Tips
269
10
Implementing a Compliance Program in Your Business Office
279
22
Start a Compliance Program that Works
279
5
Effective Compliance Plans and the Cash Cycle
284
5
Understanding the Lab Unbundling Project
289
5
Compliance Officer---Job Description
294
2
Sample Job Duties for Hospital Compliance Manager
296
1
Resources for Hospital Compliance Mangers
297
4
PART IV---PATIENT ACCOUNT MANAGER'S GUIDE TO RESOURCES
301
156
Outsourcing Vendors
303
20
Billing and Collections
303
10
Receivables Management
313
4
Reengineering Outsourcing Consultants
317
1
Other Outsourcing Vendors
318
5
Software
323
20
Advantages to Electronic Billing
323
1
Financial Software Vendors
324
19
Trade Associations
343
6
Government Resources
349
50
Map of Medicare Regions
349
1
Medicare Part A and Part B Intermediaries and Carriers
350
6
Growth in Health Care Financing Administration Programs and Health Expenditures
356
3
State Medicaid Officials
359
6
Workers' Compensation Contacts
365
10
State Insurance Departments
375
9
Tricare-Champus Claims Offices
384
10
Indian Health Services
394
3
Indian Health Service Area Offices
397
2
Internet Resources
399
6
Government Links
399
1
Associations for Health Care Financial Professionals
400
2
Other Sites of Interest
402
3
Glossary of Health Care Terms
405
48
Alternate Sources for Payment of Patient Bills
453
4
Associations/Foundations
453
2
State and Federal Funding
455
2
Appendix A---The Federal Fair Debt Collection Practices Act
457
14
Appendix B---Sample Collection Letters
471
36
Index
507