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Tables of Contents for Communication Skills for Working With Elders
Chapter/Section Title
Page #
Page Count
Introduction
ix
Bridges to Understanding
1
24
Two-Way Nature of Communication
Functions of Communication
Need and Desire for Communication as a Variable of Personality
Form of Communication as a Variable of Personality
Theories of Aging
Changing Mental Functioning of the Elderly
Social Expectations and Realities
Exercises
How Aging Affects Communication
25
18
Social Changes That Affect Communication
Physical Changes That Affect Communication
Delicate Balance in Voice and Articulation
Changes in Hearing
Exercises
Interacting With the Elderly
43
17
How the Elderly Perceive Themselves
Initiating and Maintaining Relationships
Interviewing
Interacting Empathically
Gaining Compliance
Exercises
How Illness Affects Communication Skills
60
26
Case Study of an Aphasic
Effects of Stroke
Case Study of a Dysarthric
Effects of Medical Conditions
Case Study of a Laryngectomee
Effects of Surgery
Family's Reaction
Anxiety and Depression
Therapeutic Relationship
Exercises
Exchanging Messages Despite Barriers
86
19
Modifying Your Reception
Modifying Your Vocal Production
Special Adaptations for the Intellectually Impaired
Modifying Your Language
Telephoning
Touching
Exercises
Decision Making With the Elderly
105
9
Timing and Tact
Exploring Alternatives
Charting Pros and Cons
Mobilizing From Past Strengths
Exercises
Group Involvement
114
15
Values of Group Communication
Kinds of Groups
Procedures in Groups
Functional Roles
Maintaining Good Participation
Suggested Topics for Discussion
Exercises
Promoting Self-Expression
129
11
Factors in Motivation
Establishing a Conducive Environment
Advantages of the Life Review
Audio/Video Taping for Posterity
Writing for Posterity
Exercises
Computers and the Oldest Generation
140
10
Predictors of Computer Use by the Aged
Barriers
Benefits
Exercises
Preserving Morale
150
13
Happiness is...A Personal Perception
Keeping Attitudes Flexible
Cognitive Restructuring
Imaging
Innovative Approaches
Building Morale With Hospitality
Preserving Morale by Honoring
Exercises
Index
163