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Tables of Contents for Designing the Total User Experience at IBM
Chapter/Section Title
Page #
Page Count
Introduction
Designing the Total User Experience at IBM: An Examination of Case Studies, Research Findings, and Advanced Methods
275
4
Karel Vredenburg
Articles
DB2 Universal Database: A Case Study of a Successful User-Centered Design Program
279
28
Rick Sobiesiak
Robert J. Jones
Scott M. Lewis
Putting the ``D'' in UCD: User-Centered Design in the ThinkPad Experience Development
307
28
David A. Sawin
Kazuhiko Yamazaki
Atsushi Kumaki
A Walk-Up-and-Use Information System for the Sydney Olympics: A Case Study in User-Centered Design
335
14
Vivian Healy
Richard Herder
User-Centered Design at IBM Consulting
349
20
Mark Ominsky
Kenneth R. Stern
James R. Rudd
That's Entertainment! Designing Streaming, Multimedia Web Experiences
369
16
Clare-Marie Karat
John Karat
John Vergo
Claudio Pinhanez
Doug Reicken
Thomas Cofino
Ubiquitous Access to Unified Messaging: A Study of Usability and the Use of Pervasive Computing
385
20
Jennifer Lai
Stella Mitchell
Marisa Viveros
David Wood
Kwan Min Lee
Development of Diagrammatic Procedural Instructions for Performing Complex One-Time Tasks
405
18
Michael A. Rodriguez
Effect of Auditory Waiting Cues on Time Estimation in Speech Recognition Telephony Applications
423
24
Melanie D. Polkosky
James R. Lewis
Extending the Usability of Heuristics for Design and Evaluation: Lead, Follow and Get Out of the Way
447
16
Robert J. Kamper
Psychometric Evaluation of the PSSUQ Using Data From Five Years of Usability Studies
463
26
James R. Lewis
Remote Usability Evaluation: Overview and Case Studies
489
14
Edward McFadden
Danny R. Hager
Claude J. Elie
Jason M. Blackwell
The Use of Stories in User Experience Design
503
32
Dan Gruen
Thyra Rauch
Sarah Redpath
Stefan Ruettinger
Crafting the Compelling User Experience
535
24
Didier Bardon
Dick Berry
Carolyn Bjerke
Dave Roberts
Book Review
559
2
Brian Stanton
Schedule of Events
561
4
Author Index to Volume 14
565
2
Content Index to Volume 14
567