List of Figures

Foreword

Preface

Acknowledgments

Part I. Situating Technology

1. Users, Technology, and the Complex(ity) of the Mundane: Some "Out of the Ordinary" Thoughts

2. Refiguring the End of Technology: Rhetoric and the Complex of Use

Part II. Complicating Technology

3. Not Just for Idiots Anymore: Practice, Production, and Users' Ways of Knowing

4. Human Factors and the Tech(no)logical: Putting User-Centered Design into Perspective

5. Sociology, History, and Philosophy: Technological Determinism Along the Disciplinary Divides

Part III. Communicating Technology

6. When All Else Fails, Use the Instructions: Local Knowledge, Negotiation, and the Construction of User-Centered Computer Documentation

7. Technical Communication, Ethics, Curricula: User-Centered Studies and the Technical Rhetorician

References

Index