search for books and compare prices
Tables of Contents for Managing Public Disputes
Chapter/Section Title
Page #
Page Count
Preface
ix
The Authors
xvii
Part One: Public Controversies and Conflict Management
1
66
Understanding Public Disputes: The Spiral of Unmanaged Conflict
3
15
Characteristics of Public Disputes
The Spiral of Unmanaged Conflict
Dealing with Conflict Productively: Alternatives and Case Examples
18
34
Conventional Approaches to Managing Conflict
Alternative Approaches for Managing Conflict
Case Examples
Developing an Effective Program of Conflict Management: Ten Principles
52
15
Part Two: A Step-By-Step Process for Managing Public Disputes
67
88
Analyzing the Conflict
71
21
Making a Preliminary Review
Collecting Information
Assessing the Information
Designing a Strategy and Setting Up the Conflict Management Program
92
24
Designing a Strategy
Setting Up a Program
Adopting Procedures, Educating Parties, and Developing Options
116
21
Adopting Procedures
Educating Parties
Developing Options
Reaching and Carrying Out Agreements
137
18
General Approaches to Reaching Agreements
Carrying Out Agreements
Part Three: Ensuring the Success of Conflict Management
155
124
Guidelines for Making the Program Work
157
40
Holding Productive Meetings
Managing Activities Between Meetings
Involving Constituents
Informing the Public
Working with the News Media
Using a Third Party
Paying Attention to Underlying Dynamics: Values, Trust, Power
197
27
Values
Trust
Power
Handling the Human Side of the Process
224
34
Bringing People to the Table
Educating Newcomers
Coping with Differences in Negotiating Skills
Keeping People at the Table
Handling Intense Emotions in Public Meetings
Getting Even
Reducing Personal Risk
Removing Roadblocks
258
21
Negotiating Differences in Data
Breaking Deadlocks
A Final Word
References
279
6
Index
285