Figures, Tables & Exhibits

Preface

The Authors

PART ONE: INTRODUCTION

The Context of Distance Training: Predicting Change

Zane L. Berge

A Framework for Sustaining Distance Training

Zane L. Berge

PART TWO: MEETING THE CHALLENGE OF UNCOMMON ORGANIZATIONAL CHANGE

Distance Training at the U.S. Army Intelligence Center: Surviving Implementation

James B. Ellsworth

Luciano J. Iorizzo Jr.

Lessons from Merging SBC's Regional Telecom Training Centers

Natalie S. Friend

Tere Lyn Hepple

The World Is Officially Open for Business: How MCI WorldCom Used the Corporate Intranet to Train a New-Era Communications Company

Chris Treanor

Jessica Page Irwin

Attracting, Training, and Retaining Instructors for Distance Learning at the U.S. General Accounting Office

Jo L. Longnecker

Making It Work in a Nontraditional Organization: Distance Training at Reseau Interaction Network

Daniel L. Larocque

Noel Thomas

Distance Learning at the IRS: Supporting Organizational Change

Teva J. Scheer

PART THREE: SETTING COMPETITIVE STANDARDS

Strategic Planning for an Online Distance Education Program: Driving Change Through Education at the UAW-DaimlerChrysler National Training Center

Joseph R. Codde

Rhonda K. Egidio

Karyn J. Boatwright

Jack E. Zahn

Raymond J. Czarnik

Sustaining Distance Education and Training at First Union: Transitioning from the Classroom

Sherry H. Latten

J. Michael Davis

Neel Stallings

Beyond the Sizzle: Sustaining Distance Training for Ford Motor Company Dealerships

Joan Conway Dessinger

Larry Conley

Learning to Work in Web Time: Evaluating Time-to-Market Instruction at Nortel Networks

Greg V. Michalski

Integration of Individual Coaching in a Distance Learning Environment: Experiences at Cap Gemini Ernst & Young

John E. May

Jan A. de Jong

Hewlett-Packard's Regional Training Center: Site Information & Learning Centers (SILC)

Alice Branch

Amy Lyon

Sarah C. Porten

PART FOUR: ACHIEVING ORGANIZATIONAL GOALS

Building Motivation for Distance Learners in Public Health

Barbara Polhamus

Anita M. Farel

Tim Stephens

Supporting an Enterprise Distance Learning Program at NYNEX

Barry Howard

The U.S. Postal Service's Integration of Distance Training and Education Initiatives to Meet Organizational Goals

Mary Jane (Molly) Wankel

TeleEducation NB: Problems with Integrating Technology into a Provincewide Distributed Distance Learning Network

Rory McGreal

From Training Enhancement to Organizational Learning: The Migration of Distance Learning at the American Red Cross

Nadine E. Rogers

Sandra L. Becker

PART FIVE: SUMMARY

Tools for Change: Linking the Organizational Perspective with Distance Training and Education Programs

Zane L. Berge

Appendix: Case Study Research Methodology Used for This Book

Glossary

References

Index