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Tables of Contents for Coaching for Peak Employee Performance
Chapter/Section Title
Page #
Page Count
Introduction
1
4
Why Read This Guidebook?
Who Should Read This Guidebook?
When And How To Use It
The Big Picture
5
16
The Performance Management Cycle
What Is/Isn't Coaching?
Why Coach?
Understanding the Coaching Model
The Need For Measurement
Monitor Employee Performance
21
16
Why Document?
Establishing The Documentation
Monitoring Observable Behaviors
Collecting Performance Data
Diagnose Performance Improvement Requirements
37
24
Recognizing Behaviors As Deficiencies
Determining The Appropriate Category
Documenting The Behavior
Defining Performance Improvement Requirements
Determine Ways To Improve The Situation
61
18
Matching Solutions To Requirements
Completing The Performance Progress Sheet
Directing The Employee
Tracking The Results
Recognizing Winning Performance
Share Constructive Feedback
79
18
Giving Feedback Is Part Of Coaching
Addressing The Challenges Of Giving Feedback
Using The Feedback Planner
Conducting Feedback Sessions
Create The Right Environment
97
8
Special Situations That Demand Coaching
Using Tips For Coaching
Summary
105
4
Appendix: Reproducible Forms And Worksheets
109