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Tables of Contents for The Physician-Manager Alliance
Chapter/Section Title
Page #
Page Count
Preface
ix
The Authors
xix
The High Stakes of Change: The Need for Physician-Manager Alliances
1
32
Our Growing Dependence on Organizations: HMOs, PPOs, and Everything in Between
33
16
The Health Care Customer in the New Marketplace
49
28
Physicians and Managers: The Search for Common Ground
77
24
Moving Toward the Healthy Health Care Organization: Identifying the Critical Challenges
101
16
How Are We Doing? Measuring Efficiency, Effectiveness, and Satisfaction
117
36
Understanding the Physician-Manager Relationship: Five Perspectives
153
24
An Open Systems View: A Realistic Framework for the Health Care Organization
177
28
The Problem-Solving Approach: Creating Collaboration Between Physicians and Managers
205
26
Notes
231
2
References
233
16
Index
249