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Tables of Contents for The New Effective Public Manager
Chapter/Section Title
Page #
Page Count
The Crisis in Public Management.
THE ESSENTIALS: MANAGING EXPECTATIONS, PEOPLE, AND STRUCTURES.
Defining Effective Public Management.
How to Find and Keep Good Staff.
Developing Effective Working Relationships.
Structuring Systems, Tasks, and Responsibilities.
KEY MANAGERIAL TOOLS.
Using Total Quality Management to Improve Performance.
Gathering, Organizing, and Using Information.
Mastering the Budgetary Process.
KEY LEADERSHIP CHALLENGES FACING PUBLIC SECTOR MANAGERS.
Shaping Organizational Goals and Strategies.
Dealing with the Media, Legislative Bodies, and Interest Groups.
Surviving and Thriving in Public Service.