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Tables of Contents for Strategies for Asia-Pacific Shipping
Chapter/Section Title
Page #
Page Count
List of Tables and Figures
viii
Preface
ix
Acknowledgements
xi
Introduction
1
5
Ship Management
6
37
Introduction
6
1
Ship Management Defined
6
1
Ship Management: A Historical Review
7
2
The Rationale for Outsourcing Ship Management
9
3
The Economics of Vertical Disintegration and Outsourcing
12
2
Organisational Structures
14
2
Services Offered by Ship Management Companies
16
9
Legal Aspects of Ship Management
25
3
Ship Management Market Structure
28
3
Organisational Behaviour in Ship Management
31
6
Total Quality in Ship Management
37
2
Information Technology and Ship Management
39
2
The International Ship Managers' Association (ISMA)
41
2
Marketing Ship Management
43
19
Introduction
43
1
The Marketing of Ship Management Services
43
7
The Ship Management Service and Service Quality
50
2
Pricing Ship Management Services
52
2
Location and Distribution
54
1
Promotion
55
2
Internal Marketing and Human Resource Management
57
3
Process and Physical Evidence
60
2
Ship Manager-Client Relationships
62
49
Introduction
62
1
Marketing and Exchange Relationships
62
2
Relationship Marketing
64
5
Applying Relationship Marketing to Ship Management Services
69
5
Conceptual Design and Methodology
74
2
Elements of Ship Management Relationships
76
9
Strategic Relationship Groups in Ship Management
85
4
Profiles of Relationship Groups
89
6
Profiles with Client Company Characteristics
95
4
Frequency of Communication
99
2
Implications for Ship Manager-Client Relationships
101
10
Ship Manager Selection and Evaluation
111
28
Introduction
111
1
The Importance of Selection Criteria
111
2
Selection Criteria in Services
113
1
Selection Criteria in Shipping and Transport
114
3
Ship Manager Selection and Performance Evaluation
117
13
A Process Model for Decision, Selection and Evaluation
130
9
Competitive Advantage in Ship Management
139
21
Introduction
139
1
Competition in Ship Management
139
2
The Competitive Structure of the Ship Management Market
141
3
Strategies for Competitive Advantage
144
8
The Sustainability of Competitive Advantage
152
8
Strategy in Ship Management
160
27
Introduction
160
1
Establishing a Strategic Direction
160
2
Diversification in Ship Management
162
7
Coalitions and Competitor Alliances
169
5
International Market Strategy
174
4
Mergers and Acquisitions
178
6
Performance Measurement
184
3
Conclusion
187
9
Introduction
187
1
Ship Management Service Solutions
187
1
Markets, Location and Entry
188
1
Problems and Panaceas
189
1
Client Relationships
190
1
Client Needs and Expectations
191
1
The Sustainability of Competitiveness
192
1
Strategic Directions
193
1
Professional Ship Management: Marketing and Strategy
194
2
Bibliography
196