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Tables of Contents for The Reality of Management
Chapter/Section Title
Page #
Page Count
Introduction to the first edition
ix
2
Introduction to the revised edition
xi
2
Introduction to the second edition
xiii
2
Introduction to the third edition
xv
Part One The Job
1
76
1 What does the manager do?
3
12
Definitions
3
1
The manager's job: theory
4
3
The manager's job: practice
7
6
Similarities in managerial work
7
3
Differences in managerial jobs
10
2
Differences in what managers do
12
1
Summary
13
2
2 Making decisions
15
18
Setting the sights
15
4
Recognizing the limitations
19
1
Analysing decision-making
20
5
Research on decision-making
25
5
Politics in decision-making
25
2
Biases in using information
27
1
Decision-making in different Kinds of organization
27
1
Decision-making at different levels
28
1
What has research contributed?
29
1
Training in decision-making
30
1
Summary
31
2
3 Getting the job done
33
23
Communication
34
4
Cooperation
38
1
Enlisting staff cooperation: the panaceas
39
10
Participation
40
3
Profit-sharing
43
1
Quality circles
44
2
Total Quality Management (TQM)
46
1
Incentive payment systems
47
2
Motivation
49
4
No panaceas, but a challenge to management
53
1
Summary
54
2
4 Leadership and development
56
21
Research into leadership
57
9
Leadership qualities
57
6
Different types of leader
63
3
Developing managers
66
7
How important is a good manager?
73
1
Summary
74
3
Part Two The Organization
77
50
5 The setting for modern management
79
12
Characteristics of bureaucracy
80
3
Limitations on the growth of bureaucracy
83
1
Management attitudes and philosophy
83
1
Pressure of change
84
1
Managers in a bureaucracy
84
2
The problems of bureaucracy
86
2
Bureaucracy outmoded?
88
1
Summary
89
2
6 What kind of structure?
91
20
Division of work
92
2
Grouping of work
94
1
How many tiers?
94
1
Organization charts
95
1
Decentralization
96
1
Job descriptions
97
1
Reorganization
98
1
What social scientists have contributed
99
9
Summary
108
3
7 People and organization
111
16
Learning the ropes
111
2
How people work together
113
6
How the organization affects people
119
5
Whistle-blowing
124
1
Summary
124
3
Part Three Contrasts in Management
127
50
8 The social environment of management
129
19
National differences
129
3
Lessons from abroad
132
3
The background of management
135
3
Management's attitude to labour
138
6
Labour's attitude to management
144
2
Summary
146
2
9 Management in large organizations
148
13
The advantages of large organizations
148
1
The disadvantages of large organizations
149
4
Different ways of being big
153
3
What can be done?
156
3
Summary
159
2
10 The manager and change
161
16
Changes affecting management
162
7
Political changes
162
1
Greater competition
163
1
The business cycle
164
1
Sudden changes affecting particular industries
164
1
Innovations
165
1
Changes in consumer expenditure
166
1
Changes in the composition of the working force
167
1
Industrial action
167
1
New social changes
168
1
The growth of information technology
168
1
Managing change
169
6
Resistance to change
169
2
Helping adjustment to change
171
4
Summary
175
2
Part Four Managing Now and in the Future
177
15
11 Practical implications
179
13
Managing now: becoming a better manager
179
1
Managing oneself
180
5
Learning to trust other people
180
1
Understanding one's own strengths and Weaknesses
180
2
Coping with stress
182
1
Self-development
183
1
Effective use of time
184
1
Moral stamina
184
1
Managing others
185
3
Enlisting commitment
185
1
Building and maintaining a team
186
1
Living with touchiness
186
1
Trading successfully
187
1
Network-building
188
1
Improvement projects
188
1
Managing the environment
189
1
Managing in the future
190
2
Who has to be managed?
190
1
What has to be managed?
191
1
The managerial career
191
1
References
192
11
Index
203