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Tables of Contents for Knowledge Management
Chapter/Section Title
Page #
Page Count
Acknowledgements
ix
What do we know? The state of the art
1
24
The development of knowledge management
5
6
The modern enterprise is about knowledge
11
12
Summary
23
2
Drivers of the new economy
25
16
Basic knowledge management disciplines
31
2
Emerging trends
33
1
Best and worst practice
34
4
Summary
38
3
Practice orientation
41
15
How to institutionalize best practice
50
4
Summary
54
2
Process orientation
56
17
Recognizing different types of knowledge
64
3
The Internet and intranets
67
3
Supporting the knowledge management process
70
1
Summary
71
2
Communities of practice and knowledge conversion
73
27
Modes of knowledge conversion
73
5
The sound of one hand clapping
78
6
A volunteer is worth ten pressed men
84
1
Building on social capital
85
5
Fostering communities of practice
90
1
Managing intellectual capital
91
1
The importance of culture and trust
92
4
The role of the CKO
96
2
Summary
98
2
Transparent marketing
100
18
Building communities of customers and suppliers
103
2
Sustaining the knowledge-based alliance
105
2
Supplier knowledge
107
2
Customer knowledge
109
2
Knowledge processes
111
4
Principles of managing customer knowledge
115
2
Summary
117
1
The knowledge management matrix
118
24
Positioning the knowledge management strategy
118
4
Strategy rollout
122
6
Approaches to managing knowledge processes
128
5
Strategy and infrastructure
133
2
Mapping approaches to types of knowledge
135
1
Tools and decision models
135
4
Prioritizing knowledge strategies
139
1
Summary
140
2
Learning and knowledge
142
20
Learner responsibilities
142
4
Learning and training as a product
146
1
Short-term virtual communities of practice
147
2
Dialogue as knowledge
149
2
Changing expectations
151
3
Cultural differences in learning styles
154
1
Corporate memory and learning
154
7
Summary
161
1
Technology and knowledge management
162
23
The role of technology
162
5
People-finder systems
167
8
Content management
175
7
Summary
182
3
Measurement and evaluation
185
20
Assessing intellectual capital
187
1
The value of intellectual capital
188
3
Targeting knowledge management applications
191
3
The value of knowledge
194
6
Key performance indicators and critical success factors
200
1
Customer value management
201
1
Mergers and acquisitions
202
1
Knowledge push
202
1
Summary
203
2
Appendix
205
11
References
216
3
Index
219