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Tables of Contents for Act on It!
Chapter/Section Title
Page #
Page Count
Eight Ways to Use This Book
xi
1 The Power to ACT
1
8
2 Personal Effectiveness Solutions
9
26
How can I reduce my workload?
11
2
How can I cope with an overwhelming workload?
13
2
Am I delegating enough?
15
2
Should I delegate this particular responsibility?
17
2
Can I make better use of my time?
19
2
What time wasters might I be guilty of?
21
2
Am I remaining current?
23
2
Am I overly resistant to change?
25
2
How can I juggle multiple assignments?
27
2
Am I disorganized?
29
2
Am I managing my stress?
31
2
Do I have emotional intelligence?
33
2
3 Communication Solutions
35
26
How can I improve my listening?
37
2
How can I improve my speaking skills?
39
2
How can I improve my written communication?
41
2
How can I nail this speech I have to make?
43
2
What expectations should I have for employee integrity?
45
2
What expectations should I have for teamwork?
47
2
What expectations should I have for employee communication?
49
2
What expectations should I have for quality performance?
51
2
What expectations should I have for leadership?
53
2
What expectations should I have for customer service?
55
2
What's the best way to communicate bad news?
57
2
How can I get employees to keep me informed?
59
2
4 Employee Accountability Solutions
61
26
Should I rewrite job descriptions?
63
2
Should I fire this employee?
65
2
What will make my employees more accountable?
67
2
Have I lost control?
69
2
What should I do about an employee who accuse me of unfair treatment?
71
2
How should I respond when an employee treats me disrespectfully?
73
2
Should I confront rumors about inappropriate employee behavior?
75
2
How can I make casual dress a winning proposition for all?
77
2
What should I do about an employee with a personal hygiene problem?
79
2
What should I do about an employee with a substance abuse problem?
81
2
How should I discuss poor performance during a performance appraisal?
83
2
What should I do with a nonperforming employee?
85
2
5 Employee Empowerment Solutions
87
26
How can I get people to focus on continuous improvement?
89
2
Have I created a positive work climate for my team?
91
2
How do we make this a great place to work?
93
2
How can I get employees to be proud to work here?
95
2
How can I gain employee commitment if I can't promise job security?
97
2
How can I reduce employee resistance to change?
99
2
Am I micromanaging?
101
2
How can I increase creativity on the team?
103
2
Am I setting goals that are both motivating and attainable?
105
2
How can I improve the return on investment in training?
107
2
Should we pay for performance?
109
2
Who are the best candidates to become supervisor?
111
2
6 Teamwork Solutions
113
24
What can I do to head off conflict on my team?
115
2
When should I referee a conflict between two employees?
117
2
What should I do about two battling employees?
119
2
Do we need to increase our team's effectiveness?
121
2
Should I form self-directed teams?
123
2
What should our shared values be?
125
2
What can I do about an employee who's not a team player?
127
2
How do I make our meetings more productive?
129
2
Are we taking advantage of diversity?
131
2
How do I make part-timers feel part of our team?
133
2
How do I reward stars while promoting teamwork?
135
2
7 Leadership Solutions
137
26
Should I make this decision myself or involve my team?
139
2
Should I hire this person?
141
2
What are the best interview questions?
143
2
Do I lead with integrity?
145
2
How can I make this merger a success?
147
2
What should I do if an employee says, ``Match this offer or I'm leaving''?
149
2
Should I implement flextime?
151
2
What's the best way to MBWA (manage by wandering around)?
153
2
Should I socialize with people I supervise?
155
2
Is my leadership style working?
157
2
What's the best way to keep the vision alive?
159
2
Do I walk the talk?
161
2
8 Coworker Solutions
163
16
With whom should I be associating at work?
165
2
What can I do if I work with a deadweight?
167
2
What can I do if I work with a drain?
169
2
What should I do about a coworker who's trying to make me look bad?
171
2
What can I do to resolve conflict with a coworker?
173
2
What can another manager and I do to get our departments to cooperate?
175
2
What can I do to be more appreciated and accepted by my peers?
177
2
9 Boss Solutions
179
22
What can I do about a boss who countermands my decisions?
181
2
How should I respond when my boss says I'm not doing a good job?
183
2
What's the best way to sell a new idea to my boss?
185
2
Should I give my boss constructive criticism?
187
2
What's a good way to criticize my boss?
189
2
What should I do if my boss engages in illegal or unethical activity?
191
2
What should I do if my boss is a jerk?
193
2
What should I do if my boss is an enigma to me?
195
2
What should I do about a policy I don't support?
197
2
How can I tell if my boss believes I'm doing a good job?
199
2
10 Personal Career Solutions
201
26
How can I build my credibility?
203
2
Do I need a leadership course?
205
2
What might I be doing to earn disrespect?
207
2
Whom should I choose as a mentor?
209
2
Should I accept this new assignment?
211
2
Which job offer should I accept?
213
2
Is it time for me to quit?
215
2
How can I hold on to this job?
217
2
What's the best way to become more promotable?
219
2
Is my life in balance?
221
2
What should I do about being passed over for promotion?
223
2
Should I take a pay cut and stay in this job?
225
2
Should I volunteer for an assignment no one else wants?
227