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Tables of Contents for The Complete Feedback Skills Training Book
Chapter/Section Title
Page #
Page Count
Preface
vii
Introduction
1
2
Part I Feedback principles
3
72
Definitions
5
6
Rules
11
10
Insight from an outsider's point of view
21
4
Copy the best
25
6
Where am I now?
31
4
S'WOT are my strengths and weaknesses?
35
8
Kipling's men
43
18
Accentuate the positive
61
10
Outcomes
71
4
Part II Applications
75
100
The manager appraised
77
6
The manager as appraiser
83
12
The manager as coach
95
8
The manager as corrector
103
14
The manager as counsellor
117
8
The manager and meetings
125
12
The manager and the organization
137
8
The manager as presenter
145
12
The manager as selector
157
4
The manager and teams
161
14
The manager and the telephone
175