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Tables of Contents for Creating a Stress-Free Office
Chapter/Section Title
Page #
Page Count
INTRODUCTION How to get the most from this Workbook
1
4
PART I WHAT IS STRESS?
5
44
Unit 1 Facts and Feelings
5
22
Exercise 1: The Secrets of successful management
7
3
Exercise 2: Our attitudes to stress
10
3
Exercise 3: The facts about stress
13
2
The facts about stress
15
2
The law
17
6
Exercise 4: What is your organization doing?
23
2
Stress inoculation -- an additional `secret'
25
2
Unit 2 Defining Stress
27
12
Exercise 5: What is stress?
29
2
A psychologist's definition of stress
31
4
Exercise 6: Environmental stimulation and feelings
35
4
Unit 3 Implications for Managers
39
10
Personal pressure curves
41
2
Exercise 7: The pressure curve of your team
43
2
Implications for managers
45
4
PART II WHAT CAUSES STRESS?
49
62
Unit 1 Setbacks, Hassles and Challenges
49
26
Three categories of stress inducers
51
2
The stress audit
53
2
Setbacks
55
2
Exercise 8: Stress ratings of life events
57
3
Exercise 9(a): Setbacks
60
1
Hassles
61
4
Exercise 9(b): Hassles
65
1
Exercise 9(c): Hassles for other occupations
66
1
Challenges
67
2
Exercise 10(a): Analysing challenges
69
2
Exercise 10(b): Assessing your challenges
71
4
Unit 2 Auditing Stress in your Team
75
14
Identifying setbacks, hassles and challenges
77
2
Exercise 11: Pressure situations
79
2
Exercise 12: Team stress audit
81
4
Generating audit questions
85
2
Exercise 13: Generating audit questions
87
2
Unit 3 Implications for Managers
89
22
Appraising our own capability
91
2
Automatic negative thoughts
93
1
The mental style of copers
94
1
Encouraging helpful characteristics
95
2
Exercise 14: Self-assessment
97
4
Tackling the causes of stress
101
4
Team setbacks
105
2
Exercise 15: Tackling the causes of stress
107
4
PART III WHAT ARE THE SYMPTOMS OF STRESS?
111
44
Unit 1 The Symptoms
111
14
Symptoms of stress analysis
113
2
Exercise 16: The four categories of stress symptoms
115
2
Why do we get symptoms of stress?
117
2
Personal checklist: The symptoms of stress
119
4
How do I Know when a person is under stress?
123
2
Unit 2 Auditing the Symptoms of Stress
125
12
Symptoms audit
127
2
Exercise 17: Symptoms questions
129
2
Suggestions for audit questions
131
2
When can I say it is stress?
133
2
Exercise 18: Stress continuum line
135
2
Unit 3 Implications for Managers
137
18
The effect on capability
139
3
Breaking the vicious circle
142
2
What to do when you think a team member is experiencing stress
144
3
Long-term preventive action with the team
147
2
Exercise 19: Primary long-term preventive action
149
2
Ideas for action
151
4
PART IV WHAT CAN BE DONE TO REDUCE STRESS?
155
70
Unit 1 KARMA
155
6
The answer to stress
157
1
KARMA
158
2
Stress audit -- Part Three: Interventions
160
1
Unit 2 The All-round Approach
161
36
Physical and mental well-being
163
4
Exercise 20(a): The healthy living working group
167
2
Exercise 20(b): Keep/Change audit, Part A
169
2
Obtaining support
171
2
Exercise 21: Your support network
173
1
Exercise 22: Giving support
174
1
How to support others
175
2
Exercise 23: Keep/Change audit, Part B
177
2
Assertiveness
179
2
Exercise 24: Are you assertive?
181
4
Implications for managers
185
4
Exercise 25: Keep/Change audit, Part C
189
2
Relaxation
191
4
Exercise 26: Keep/Change audit, Part D
195
2
Unit 3 The Stress-free Office
197
28
Managing skills in the stress-free office
199
1
Exercise 27: The stress-free office
200
2
Exercise 28: Setting objectives
202
4
Exercise 29: The role of listening
206
2
Exercise 30: What is good listening?
208
1
Exercise 31: Self-assessment
209
2
Exercise 32: Personal commitments
211
1
Exercise 33: Practical actions
212
1
Exercise 34: Trapped in a lift
213
4
Stress audit
217
8
Extending your Knowledge
225