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Tables of Contents for Interpersonal Communication With Infotrac
Chapter/Section Title
Page #
Page Count
Preface
xv
Part One The Fabric of Interpersonal Communication
Introduction
1
8
A First Look at Interpersonal Communication
9
34
The Interpersonal Imperative
10
5
Physical Needs
11
1
Safety Needs
11
1
Belonging Needs
12
1
Communication in Everyday Life: Missing Socialization
13
1
Self-Esteem Needs
13
1
Communication in Everyday Life: Interpersonal Communication on the Job
14
1
Self-Actualization Needs
14
1
Participating Effectively in a Diverse Society
15
2
Communication in Everyday Life: Communicating in a Multicultural World
16
1
Everyday Application: Communication and Your Needs
17
1
Models of Interpersonal Communication
17
3
Linear Models
17
1
Interactive Models
18
1
Transactional Models
19
1
Defining Interpersonal Communication
20
9
A Communication Continuum
20
2
Everyday Application: Communicating in Your Relationships
22
1
Definition of Interpersonal Communication
22
1
Communication in Everyday Life: Poor Interpersonal Communication as the Number One Cause of Divorce
23
4
Communication in Everyday Life: Pillow Talk
27
1
Everyday Application: Levels of Meaning
28
1
Principles of Interpersonal Communication
29
6
We Cannot Not Communicate
29
1
Communication Is Irreversible
29
1
Interpersonal Communication Involves Ethical Choices
30
1
Meanings Are Constructed in Interpersonal Communication
30
1
Metacommunication Affects Meanings
31
1
Interpersonal Communication Develops and Sustains Relationships
32
1
Everyday Application: Improving Your Metacommunication
33
1
Interpersonal Communication Is Not a Panacea
34
1
Interpersonal Communication Effectiveness Can Be Learned
34
1
Guidelines for Interpersonal Communication Competence
35
8
Develop a Range of Skills
35
1
Adapt Communication Appropriately
35
1
Engage in Dual Perspective
36
1
Everyday Application: Developing Dual Perspective
37
1
Monitor Your Communication
38
1
Commit to Effective and Ethical Interpersonal Communication
38
1
Everyday Application: Improving Communication Competence
39
1
Chapter Summary
39
1
Everyday Connections Online
40
1
Key Concepts
40
1
For Further Thought & Discussion
41
1
Continuing the Conversation
41
2
Communication and the Creation of Self
43
29
What Is the Self?
44
18
The Self Arises in Communication with Others
44
1
Communication in Everyday Life: What Is the Self?
45
2
Everyday Application: Reflecting on Your Identity Scripts
47
2
Communication in Everyday Life: Attachment Styles and Relationships with Television Characters
49
2
Everyday Application: Reviewing Your Social Comparisons
51
1
Everyday Application: Identifying Social Values in Media
52
1
The Self Is Multidimensional
52
1
The Self Is a Process
53
1
The Self Internalizes Social Perspectives
53
1
Communication in Everyday Life: The Role of Fathers in Socializing Children
54
1
Everyday Application: Reflecting on Reflected Appraisals
55
1
Communication in Everyday Life: The Construction of Race
56
1
Communication in Everyday Life: Internalizing Racial Stereotypes
57
1
Communication in Everyday Life: Bruce, Brenda, and David
58
1
Communication in Everyday Life: A GLAAD Self-Concept
58
1
Communication in Everyday Life: Caste Counts
59
1
Social Perspectives on the Self Are Constructed and Variable
59
2
Communication in Everyday Life: Language and Class
61
1
Communication in Everyday Life: A Cross-Cultural Look at Sexual Identity
62
1
Guidelines for Improving Self-Concept
62
10
Make a Firm Commitment to Change
62
1
Everyday Application: Social Definitions of Masculinity and Femininity
63
1
Gain Knowledge as a Basis for Personal Change
63
1
Communication in Everyday Life: If at First You Don't Succeed
64
1
Set Goals That Are Realistic and Fair
64
2
Create a Context That Supports Personal Change
66
1
Everyday Application: Improving Your Self-Concept
67
1
Chapter Summary
68
1
Everyday Connections Online
69
1
Key Concepts
69
1
For Further Thought & Discussion
69
1
Continuing the Conversation
70
2
Perception and Communication
72
27
The Process of Human Perception
73
9
Selection
74
1
Organization
75
2
Everyday Application: Changing Constructs, Changing Perceptions
77
1
Communication in Everyday Life: I'm Cablinasianl
78
1
Interpretation
78
1
Communication in Everyday Life: A Script for Romance
79
1
Everyday Application: Sizing Up Others
80
1
Communication in Everyday Life Thinking Your Way to a Good Relationship
80
1
Communication in Everyday Life: Self-Serving Attributions and Sports
81
1
Influences on Perception
82
7
Physiology
82
1
Age
82
1
Culture
83
1
Everyday Application: Cultural Values
84
1
Social Roles
85
1
Everyday Application: Exploring Standpoints
86
1
Cognitive Abilities
86
2
Everyday Application: Discovering Your Implicit Personality Theories
88
1
Guidelines for Improving Perception and Communication
89
10
Recognize That All Perceptions Are Partial and Subjective
89
1
Avoid Mindreading
90
1
Check Perceptions with Others
90
1
Everyday Application: Checking Perceptions
91
1
Distinguish Between Facts and Inferences
91
1
Everyday Application: Using Tentative Language
92
1
Guard Against the Self-Serving Bias
92
1
Guard Against the Fundamental Attribution Error
92
1
Communication in Everyday Life: The Truth, the Whole Truth, and Nothing but the Truth
93
1
Monitor Labels
93
1
Everyday Application: Guarding Against the Fundamental Attribution Error
94
2
Chapter Summary
96
1
Everyday Connections Online
96
1
Key Concepts
97
1
For Further Thought & Discussion
97
1
Continuing the Conversation
98
1
The World of Words
99
29
The Symbolic Nature of Language
100
3
Language Is Arbitrary
100
1
Communication in Everyday Life: Technospeak
101
1
Language Is Ambiguous
101
1
Everyday Application: Communicating Clearly
102
1
Language Is Abstract
102
1
Principles of Verbal Communication
103
6
Language and Culture Reflect Each Other
103
1
Communication in Everyday Life: Our Multicultural Language
103
1
Communication in Everyday Life: The Whorf-Sapir View of Language
104
1
Meanings of Language Are Subjective
105
1
Language Use Is Rule Guided
105
1
Communication in Everyday Life: Chat Room Etiquette
106
1
Everyday Application: Communication Rules
107
1
Punctuation Shapes Meaning
108
1
Everyday Application: Punctuating Interaction
108
1
Symbolic Abilities
109
6
Language Defines
109
1
Communication in Everyday Life: The First Jewish Candidate for Vice President
110
1
Language Evaluates
110
1
Communication in Everyday Life: Reappropriating Language
111
1
Language Organizes Perceptions
112
1
Language Allows Hypothetical Thought
113
1
Language Allows Self-Reflection
114
1
Speech Communities
115
4
Communication in Everyday Life: Which Blacks' Black English?
116
1
Gender Speech Communities
116
3
Communication in Everyday Life: What's Cool?
119
1
Guidelines for Improving Verbal Communication
119
9
Engage in Dual Perspective
119
1
Communication in Everyday Life: Missing the Boat
120
1
Own Your Feelings and Thoughts
120
1
Respect What Others Say About Their Feelings and Thoughts
121
1
Everyday Application: Using / Language
122
1
Strive for Accuracy and Clarity
122
1
Communication in Everyday Life: Respecting Others' Experiences
123
1
Everyday Application: Using Concrete Language
124
1
Chapter Summary
124
1
Everyday Connections Online
125
1
Key Concepts
125
1
For Further Thought & Discussion
126
1
Continuing the Conversation
126
2
The World Beyond Words
128
26
Defining Nonverbal Communication
129
3
Similarities Between Verbal and Nonverbal Communication
130
1
Differences Between Verbal and Nonverbal Communication
131
1
Principles of Nonverbal Communication
132
4
Nonverbal Communication May Supplement or Replace Verbal Communication
132
1
Nonverbal Communication May Regulate Interaction
132
1
Nonverbal Communication Often Establishes Relationship-Level Meanings
132
2
Nonverbal Communication Reflects and Expresses Cultural Values
134
1
Communication in Everyday Life: ``I'll Move When I'm Ready and Not Before!''
135
1
Communication in Everyday Life: Multitasking Time
136
1
Types of Nonverbal Communication
136
12
Kinesics
136
1
Communication in Everyday Life: How to Discourage Assault
137
1
Everyday Application: Communicating Closeness
138
1
Haptics
138
1
Physical Appearance
139
1
Communication in Everyday Life: Beauty for Sale
140
1
Artifacts
140
1
Communication in Everyday Life: Help with Eating Disorders
141
1
Communication in Everyday Life: Identity Symbols
141
1
Everyday Application: Artifacts and Identity
142
1
Environmental Factors
142
1
Proxemics and Personal Space
143
1
Communication in Everyday Life: Kwanzaa
144
1
Communication in Everyday Life: Environmental Racism
145
1
Everyday Application: What Does Your Space Say?
145
1
Chronemics
145
1
Communication in Everyday Life: Cultural Differences in Workplace Nonverbal Communication
146
1
Paralanguage
146
1
Communication in Everyday Life: The Time Bind
147
1
Silence
147
1
Everyday Application: Paralinguistic Cues
148
1
Guidelines for Improving Nonverbal Communication
148
6
Monitor Your Nonverbal Communication
148
1
Be Tentative When Interpreting Others' Nonverbal Communication
149
1
Everyday Application: Using / Language About Nonverbal Behaviors
149
2
Chapter Summary
151
1
Everyday Connections Online
151
1
Key Concepts
152
1
For Further Thought & Discussion
152
1
Continuing the Conversation
152
2
Mindful Listening
154
27
The Listening Process
156
5
Communication in Everyday Life: Signing as a Foreign Language
157
1
Being Mindful
157
1
Physically Receiving Messages
157
1
Everyday Application: Being Mindful
158
1
Selecting and Organizing Material
159
1
Communication in Everyday Life: Hard Times for Listening
159
1
Interpreting Communication
160
1
Responding
160
1
Everyday Application: Responsive Listening
161
1
Remembering
161
1
Obstacles to Effective Listening
161
6
External Obstacles
161
1
Communication in Everyday Life: Technological Overload
162
1
Internal Obstacles
163
2
Communication in Everyday Life: Listening in a World Dominated by Sight
165
2
Forms of Nonlistening
167
4
Pseudolistening
167
1
Monopolizing
167
2
Selective Listening
169
1
Defensive Listening
169
1
Ambushing
170
1
Literal Listening
170
1
Everyday Application: Identifying Your Ineffective Listening
171
1
Adapting Listening to Communication Goals
171
5
Listening for Pleasure
171
1
Listening for Information
171
2
Everyday Application: Improving Your Retention
173
1
Listening to Support Others
173
1
Everyday Application: Learning to Paraphrase
174
1
Everyday Application: Using Minimal Encouragers
175
1
Guidelines for Effective Listening
176
5
Be Mindful
176
1
Adapt Listening Appropriately
176
1
Listen Actively
177
1
Communication in Everyday Life: More on Developing Listening Skills
177
1
Chapter Summary
177
1
Everyday Connections Online
178
1
Key Concepts
178
1
For Further Thought & Discussion
179
1
Continuing the Conversation
179
2
Part Two Weaving Communication into Relationships
Emotions and Communication
181
29
Emotional Intelligence
183
2
Communication in Everyday Life: Chelsey's Smile
183
1
Everyday Application: What's Your EQ?
184
1
The Nature of Emotions
185
10
Definition of Emotions
185
4
Communication in Everyday Life: The Social Shaping of Grief
189
1
Communication in Everyday Life: Cultural Codes for Anger
190
1
Everyday Application: Identifying Feeling Rules
191
2
Everyday Application: Religions and Feeling Rules
193
1
Communication in Everyday Life: The Gift of Fear
193
1
The Impact of Different Views of Emotions
194
1
Communication in Everyday Life: Managing Anger
194
1
Obstacles to Effective Communication of Emotions
195
6
Reasons We May Not Express Emotions
195
3
Communication in Everyday Life: Emotional Intelligence on the Job
198
1
Ineffective Expression of Emotions
198
1
Everyday Application: Enlarging Your Emotional Vocabulary
199
2
Everyday Application: Avoiding Counterfeit Emotional Language
201
1
Guidelines for Communicating Emotions Effectively
201
9
Identify Your Emotions
201
1
Choose How to Communicate Your Emotions
201
2
Communication in Everyday Life: Virtual Emotions
203
1
Own Your Feelings
203
1
Monitor Your Self-Talk
203
1
Adopt a Rational-Emotive Approach to Feelings
204
1
Communication in Everyday Life: Talking Yourself Into--or Out of--a Job
204
1
Communication in Everyday Life: Albert Ellis in Action
205
1
Respond Sensitively When Others Communicate Emotions
205
1
Chapter Summary
206
1
Everyday Connections Online
207
1
Key Concepts
207
1
For Further Thought & Discussion
207
1
Continuing the Conversation
208
2
Communication Climate: The Foundation of Personal Relationships
210
28
Elements of Satisfying Personal Relationships
211
8
Investment
212
1
Everyday Application: Your Investment in Relationships
212
1
Commitment
213
1
Communication in Everyday Life: What Keeps Relationships Together?
213
1
Trust
213
2
Communication in Everyday Life: Dialogue and Doing: Alternate Paths to Closeness
215
1
Comfort with Relational Dialectics
216
2
Everyday Application: Applying Relational Dialectics
218
1
Confirming and Disconfirming Climates
219
9
Communication in Everyday Life: Getting to Know Martin Buber
220
1
Levels of Confirmation and Disconfirmation
220
1
Communication in Everyday Life: Guidelines for Communicating with People with Disabilities
221
1
Everyday Application: Analyzing Your Relationships
222
1
Defensive and Supportive Climates
222
2
Everyday Application: Using Descriptive Language
224
3
Everyday Application: Assessing Communication Climate
227
1
Guidelines for Creating and Sustaining Healthy Climates
228
10
Actively Use Communication to Shape Climates
228
1
Accept and Confirm Others
228
1
Affirm and Assert Yourself
229
1
Everyday Application: Communicating Assertively
230
1
Self-Disclose When Appropriate
230
2
Respect Diversity in Relationships
232
1
Respond to Others' Criticism Constructively
232
2
Chapter Summary
234
1
Everyday Connections Online
235
1
Key Concepts
235
1
For Further Thought & Discussion
235
1
Continuing the Conversation
236
2
Managing Conflict in Relationships
238
30
Defining Interpersonal Conflict
241
1
Expressed Disagreement
241
1
Interdependence
241
1
Felt Need to Resolve
241
1
Principles of Conflict
242
6
Conflict Is a Natural Process in All Relationships
242
1
Conflict May Be Overt or Covert
242
1
Everyday Application: Understanding Your Conflict Script
243
1
Everyday Application: Identifying Games in Your Communication
244
1
Conflict Behaviors and Meanings Are Shaped by Social Locations
245
1
Conflict Can Be Managed Well or Poorly
246
1
Conflict Can Be Good for Individuals and Relationships
247
1
Orientations to Conflict
248
3
Lose-Lose
248
1
Win-Lose
249
1
Communication in Everyday Life: Japanese and American Styles of Negotiation
249
1
Win-Win
250
1
Everyday Application: Identifying Your Conflict Orientations
250
1
Responses to Conflict
251
2
Exit Response
251
1
Neglect Response
252
1
Loyalty Response
252
1
Voice Response
252
1
Everyday Application: Enlarging Your Repertoire of Responses to Conflict
253
1
Communication Patterns During Conflict
253
7
Unproductive Conflict Communication
253
3
Constructive Conflict Communication
256
2
Conflict Management Skills
258
2
Guidelines for Effective Communication During Conflict
260
8
Focus on the Overall Communication System
261
1
Time Conflict Effectively
261
1
Aim for Win-Win Conflict
262
1
Honor Yourself, Your Partner, and the Relationship
262
1
Show Grace When Appropriate
263
1
Communication in Everyday Life: The Communication of Forgiveness
264
1
Chapter Summary
264
1
Everyday Connections Online
265
1
Key Concepts
265
1
For Further Thought & Discussion
266
1
Continuing the Conversation
266
2
Friendships in Our Lives
268
25
The Nature of Friendship
269
7
Willingness to Invest
269
1
Everyday Application: Your Style of Friendship
270
1
Emotional Closeness
270
2
Everyday Application: Appreciating Talking and Doing in Friendships
272
1
Acceptance
273
1
Trust
273
1
Support
274
2
The Development and Rules of Friendship
276
4
The Developmental Course of Friendship
276
2
Communication in Everyday Life: Maintaining Friendships
278
1
Rules of Friendship
279
1
Communication in Everyday Life: The Rules of Friendship
279
1
Pressures on Friendships
280
5
Internal Tensions
280
1
Communication in Everyday Life: Friendships Around the World
281
1
External Pressures
282
1
Communication in Everyday Life: Just Friends?
283
1
Communication in Everyday Life: Friendships Across the Lifespan
284
1
Everyday Application: Maintaining Friendship over Distance
285
1
Guidelines for Communication Between Friends
285
8
Engage in Dual Perspective
286
1
Communicate Honestly
286
1
Everyday Application: Communicating Needs Clearly
287
1
Grow from Differences
288
1
Don't Sweat the Small Stuff
288
1
Communication in Everyday Life: A Both---And Approach to Relationships
289
1
Chapter Summary
289
1
Everyday Connections Online
290
1
Key Concepts
290
1
For Further Thought & Discussion
290
1
Continuing the Conversation
291
2
Committed Romantic Relationships
293
34
Committed Romantic Relationships
294
6
Cultural Shaping of Romantic Ties
294
1
Communication in Everyday Life: The Rise of Online Romance
295
1
Dimensions of Romantic Relationships
296
1
Everyday Application: Measuring Love and Commitment
297
1
Communication in Everyday Life: The Prototype of Love
298
1
Styles of Loving
298
2
The Development of Romantic Relationships
300
7
Growth Stages
301
1
Communication in Everyday Life: E-Crushes
302
1
Communication in Everyday Life: Development of Interracial Relationships
302
1
Communication in Everyday Life: The Chemistry of Love
303
1
Everyday Application: Intimate Talk
304
1
Navigation
304
1
Everyday Application: Measuring the Strength of Your Relationship
305
1
Deterioration Stages
306
1
Long-Term Commitments
307
7
Nonmarital Commitments
307
1
Marriage
308
2
Communication in Everyday Life: Marital Types
310
1
The Family Life Cycle
311
3
Challenges to Sustaining Romantic Relationships
314
6
Ensuring Equity
314
1
Communication in Everyday Life: The Second Shift
315
1
Negotiating Safer Sex
315
1
Avoiding Violence and Abuse
316
2
Managing Long-Distance Romance
318
1
Communication in Everyday Life: Coping with Geographic Separation
319
1
Guidelines for Communication Between Romantic Partners
320
7
Show Respect and Consideration
320
1
Don't Sweat the Small Stuff
320
1
Communication in Everyday Life: What Makes a Good Marriage?
321
1
Make Daily Choices That Enhance Intimacy
321
1
Communication in Everyday Life: Love as a Package Deal
322
1
Chapter Summary
322
1
Everyday Connections Online
323
1
Key Concepts
323
1
For Further Thought & Discussion
323
1
Continuing the Conversation
324
3
Epilogue: Continuing the Conversation
327
4
Glossary
331
6
References
337
18
Credits
355
2
Index
357