1. What drives the performance of financial institutions? Patrick T. Harker and Stavros A. Zenios

2. Efficiency of financial institutions: international survey and directions for future research Allen Berger and David Humphrey

3. Inside the black box: what explains differences in the efficiency of financial institutions Allen Berger and Loretta Mester

Part I. Drivers of Performance: Indentification, Specification, and Measurement: 4. Diversification, organization, and efficiency: evidence from bank holding companies Peter Klein and Marc Saidenberg

5. Product focus versus diversification: estimates of x-efficiency for the US life insurance industry Joseph Meador, Harley Ryan and Caroline Schellhorn

6. Outperformance: does managerial specialization pay? Piet Eicholtz, Hans Op't Veld and Mark Schweitzer

7. Bank relationships: a review Steven Ongena and David C. Smith

8. Inside the black box: what makes a bank efficient? Frances Frei, Patrick Harker and Larry Hunter

9. An optimization framework for the triad: capabilities, service quality and performance Andreas Athanassopoulos

10. Disentagling within- and between-country efficiency differences of bank branches Andreas Soteriou, Andreas Athanassopolulos and Stavros A. Zenios

Part II. Further Drivers of Performance: Innovation, Regulation and Technology: 11. The challenges of new electronic technologies in banking: private strategies and public policies Paul Horvitz and Lawrence J. White

12. Technological change, financial innovation and financial regulation in the US: the challenge for public policy Lawrence J. White

Part IV. Performance and Risk Management: 14. Risks and returns in relationship and transaction banks: evidence from Bank's returns in Germany, Japan, and the UK and the US Kathryn Dewenter and Alan Hess

15. Acceptable risk: A study of global currency trading rooms in the US and Japan Srilata Zaheer.