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Tables of Contents for Online Communities
Chapter/Section Title
Page #
Page Count
Foreword
xi
Preface
xv
Part One: Getting Acquainted with Online Communities
1
200
Introduction
5
28
What is an Online Community?
8
11
Bright and Dark Sides of Online Communities
19
6
Introducing Sociability and Usability
25
3
Summary
28
1
Further Reading
29
4
Community Tours
33
46
Health Communities
37
17
Education Communities
54
13
Other E-commerce Communities
67
6
Summary
73
3
Further Reading
76
3
Sociability: Purpose, People, and Policies
79
30
Purpose
80
2
People
82
12
Policies
94
12
Summary
106
1
Further Reading
106
3
Usability: Tasks, Users, and Software
109
38
Tasks
112
6
Tasks and Special-Purpose Communities
118
6
Users
124
9
Software
133
10
Summary
143
1
Further Reading
143
4
Research Speaks to Practice: Interpersonal Communication
147
22
Early Work in Computer-Supported Cooperative Work
148
2
Social Presence
150
6
Common Ground
156
4
Common Ground and Different Media
160
4
Common Ground and Empathy
164
1
Summary
165
1
Further Reading
166
3
Research Speaks to Practice: Groups
169
32
Critical Mass
170
3
Networks and Network Analysis
173
15
Cooperation and Trust
188
6
Social Informatics
194
2
Summary
196
2
Further Reading
198
3
Part Two: Developing Online Communities
201
198
Community-Centered Development
203
30
Overview of the Community-Centered Development Process
206
8
Assessing Community Needs and Analyzing User Tasks
214
6
Selecting Technology and Planning Sociability
220
3
Designing, Implementing, and Testing Prototypes
223
4
Refining and Tuning Sociability and Usability
227
2
Welcoming and Nurturing the Community
229
1
Summary
229
2
Further Reading
231
2
Selecting Software
233
34
Three Routes to an Online Community
234
2
Software Options
236
24
Web Homesteading
260
4
Summary
264
1
Further Reading
265
2
Guidelines: Sociability and Usability
267
32
Guidelines for Sociability
269
6
Guidelines for Usability
275
15
Checklist for Sociability and Usability
290
1
Guidelines for Moderators
290
4
Guidelines to Help Participants Communicate
294
2
Summary
296
1
Further Reading
297
2
Assessing Needs and Evaluating Communities
299
46
Evaluation Framework
303
1
Five Approaches
304
8
Reviews
312
1
Surveys: Questionnaires and Interviews
313
8
Observation
321
6
Metrics and Data Logging
327
3
Experiments, Quasi-Experiments, and Usability Testing
330
4
Additional Techniques for Students and Researchers
334
6
Summary
340
2
Further Reading
342
3
Development Case Studies
345
30
Down Syndrome Online Advocacy Group
346
11
Quiz Bowl Community
357
13
Summary
370
1
Further Reading
371
4
Looking to the Future
375
24
Sociability
379
8
Usability
387
5
Theory and Methods
392
1
Summary
393
2
Further Reading
395
4
References
399
20
Index
419