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Tables of Contents for Operations Management
Chapter/Section Title
Page #
Page Count
Preface.
About the Authors.
1. Introduction to Operations Management in a Global Environment.
PART I: BUILDING CAPABILITIES TO COMPETE GLOBALLY.
2. Gaining Competitive Advantage Through Operations.
3. Enhancing Productivity: A Key to Success.
4. Quality Management.
5. Enterprise Integration and Supply Chain Management: A Strategic Perspective.
PART II: DESIGNING THE SYSTEM TO PRODUCE SERVICES AND GOODS.
6. Product Development: A Team Approach
7. Models and Forecasting.
8. Process Selection: Volume Drives Costs and Profits.
9. Capacity Decisions.
10. Facility Location in a Global Environment.
11. Facility Layout.
PART III: PLANNING AND MANAGING OPERATIONS.
12. Aggregate Planning.
13. Planning for Material and Resource Requirements.
14. Inventory Management.
15. Just-In-Time and Theory of Constraints.
16. Scheduling.
17. Project Management.
Additional Chapters online
18. Time-Based Competition.
19. Redesigning Business Proc esses.
20. Quality Control.
21. Supply Management.
22. Job Design and Work Management.
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